Summary
Overview
Work History
Education
Skills
Timeline
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Kara Douglas

Kara Douglas

BERWICK,Vic

Summary

Experienced professional support worker skilled in providing exceptional care and assistance to individuals with disabilities. Demonstrated track record of creating a nurturing and inclusive environment that promotes client independence and overall well-being. Highly adept at collaborating with teams to achieve desired outcomes and effectively adapting to evolving needs. Known for displaying empathy and patience in all interactions, ensuring utmost comfort and satisfaction for those under my care.

Overview

16
16
years of professional experience

Work History

Disability Support Worker

Emerience Care
02.2022 - Current


  • Perform housekeeping duties including cleaning and yard maintenance, food preparation and shopping.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.

Airbnb Housekeeping Service

Lady and Some Tradies
01.2015 - 01.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Adhered to professional house cleaning checklist.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.

Reception Temp

Ranstad Mulgrave
01.2013 - 01.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Sales Consultant

Colliers International Melbourne
01.2011 - 01.2013
  • Consistently met or exceeded quarterly sales goals through proactive outreach and excellent negotiation skills.
  • Generated interest in available properties by organizing and hosting successful open house events.
  • Maintained accurate records of all transactions, ensuring seamless documentation and reporting processes.
  • Negotiated favorable terms for both buyers and sellers through skilled communication tactics.
  • Increased land sales by developing and implementing effective marketing strategies.
  • Provided exceptional customer service, addressing all client concerns promptly and professionally.
  • Managed a high volume of leads and consistently exceeded sales targets through diligent follow-up and rapportbuilding.

Store Manager

YD Clothing Darling Harbour
03.2009 - 03.2011
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.

Education

Bachelor Of Social Science - Social Sciences

Swinburne University
Melbourne, VIC

Skills

  • Excellent customer service skills
  • Excellent Written/verbal communication
  • Excellent Problem solver, Team player and results oriented
  • Positive, energised and professional
  • Personal care
  • Independent living support
  • Transportation assistance
  • Grooming support
  • Housekeeping skills
  • Lifestyle support
  • Home healthcare services
  • Family liaison

Timeline

Disability Support Worker

Emerience Care
02.2022 - Current

Airbnb Housekeeping Service

Lady and Some Tradies
01.2015 - 01.2022

Reception Temp

Ranstad Mulgrave
01.2013 - 01.2015

Sales Consultant

Colliers International Melbourne
01.2011 - 01.2013

Store Manager

YD Clothing Darling Harbour
03.2009 - 03.2011

Bachelor Of Social Science - Social Sciences

Swinburne University

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