Kara Heaslip

• Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
• Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
• Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
• Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
• Streamlined project management processes by implementing new organizational tools and techniques.
• Entered data, generated reports, and produced tracking documents.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Organized meetings for executives and coordinated availability of conference rooms for participants.

Maternity Leave from August 2024 - July 2025

• Built, maintained and strengthened client relationships through regular communication and effective problem solving to drive business growth.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
• Developed and delivered tailored presentations to address unique challenges and opportunities for each account, improving staff skills and providing growth opportunities.
• Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
• Developed comprehensive account plans, setting clear objectives and strategies for growth.
• Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
• Contributed to team objectives in fast-paced environment.
• Worked in conjunction with data services team to obtain, develop and maintain diverse client bases.

• Streamlined account management processes by implementing efficient organizational systems.
• Collaborated with cross-functional teams to support the achievement of company goals.
• Identified areas for improvement and implemented process changes, resulting in increased efficiency within the department.
• Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
• Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
• Managed and responded to correspondence and inquiries from customers.
• Gathered, evaluated and summarized account data in detailed reports.
• Created tailor-made presentations for accounts.
• Coordinated internal and external meetings.

• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Provide training and updates on the destinations and products promoted in conjunction with specials and events
• Deliver the company's brand and values to agents to ensure they are the preferred booking agent
• Conduct weekly reports and analyse sales figures and booking activity
• Monitor any industry trends and competitor activities
• Achieve financial growth and identify any new business opportunities
• Represented company and promoted products at conferences and industry events.

• Built strong relationships with clients through exceptional communication and personalised service.
• Developed and maintained relationships with travel vendors to ensure competitive pricing and availability.
• Organized trips for individual, family and business travellers.
• Researched travel destinations, attractions, and activities to provide clients with comprehensive travel experiences.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Handled sensitive information with professionalism and discretion.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.