Kara Hedley
Officer
Summary
Highly organized and efficient staff member with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
21
21
years of professional experience
Work History
Senior Stylist
Opal Hair
Officer
04.2019 - Current
- Executed consultations for ladies' and men's styling, ensuring personalized service.
- Maintained salon floor operations during management absence, optimizing team performance.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Scheduled appointments efficiently to maximize stylist availability and minimize wait times.
- Utilized product knowledge to recommend and sell relevant hair care products.
- Assisted with order processing and inventory management to streamline operations.
- Handled cash transactions accurately and managed banking responsibilities.
- Maintained cleanliness of salon environment to uphold professional standards.
- Supervised and trained junior stylists to serve customers with skill and efficiency.
Office Assistant
Coastal Electrics
Wonthaggi
12.2006 - 09.2022
- Executed data entry tasks with precision and attention to detail.
- Maintained cleanliness and organization of office spaces to enhance productivity.
- Assisted with various administrative duties as needed to support team operations.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Maternity Leave
Maternity Leave
09.2017 - 03.2019
Senior Stylist
Who Gives a Haircut
Inverloch
08.2016 - 09.2017
- Executed consultations for ladies' and men's styling, ensuring personalized service.
- Maintained salon floor operations during management absence, optimizing team performance.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Scheduled appointments efficiently to maximize stylist availability and minimize wait times.
- Utilized product knowledge to recommend and sell relevant hair care products.
- Assisted with order processing and inventory management to streamline operations.
- Handled cash transactions accurately and managed banking responsibilities.
- Maintained cleanliness of salon environment to uphold professional standards.
- Supervised and trained junior stylists to serve customers with skill and efficiency.
Maternity Leave
Maternity Leave
11.2014 - 07.2016
Medical Administration and Reception
Territory Medical Group
07.2012 - 11.2014
- Facilitated appointment booking for patients, doctors, and specialists to optimize scheduling efficiency.
- Managed banking operations to ensure accurate financial transactions.
- Handled telephone inquiries, providing timely assistance and information.
- Conducted confidential data entry to maintain patient confidentiality and accuracy.
Prepared and sanitized rooms to ensure a clean clinic environment. - Coordinated administrative tasks to support smooth clinic operations.
Apprentice Hairdresser
Who Gives A Haircut
Inverloch
06.2010 - 06.2012
- Executed consultations for ladies' and men's styling, ensuring personalized service.
- Maintained salon floor operations during management absence, optimizing team performance.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Scheduled appointments efficiently to maximize stylist availability and minimize wait times.
- Utilized product knowledge to recommend and sell relevant hair care products.
- Assisted with order processing and inventory management to streamline operations.
- Handled cash transactions accurately and managed banking responsibilities.
- Maintained cleanliness of salon environment to uphold professional standards.
- Supervised and trained junior stylists to serve customers with skill and efficiency.
Customer Service
Bakers Delight Wonthaggi
Wonthaggi
01.2004 - 06.2010
- Provided exceptional customer service while handling cash transactions accurately.
- Maintained cleanliness and organization of workspaces to enhance operational efficiency.
- Balanced cash tills to ensure accurate financial reporting at end of shifts.
- Utilized cash registers proficiently for processing sales and managing inventory.
- Answered telephone inquiries promptly, facilitating effective communication with customers.
- Demonstrated extensive product knowledge to assist customers with informed choices.
Waitress
Infused Restaurant
Cowes
01.2007 - 05.2010
- Offered personalized assistance in wine and beer selection while waitressing.
- Skillfully made coffee, enhancing overall guest experiences.
- Accurately managed cash handling through efficient use of computers and cash registers.
- Maintained cleanliness throughout the establishment to promote a welcoming environment.
- Coordinated telephone communications, including managing reservations promptly.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Certificate 3 - Hairdressing
Pivot Point Hairdressing Academy
06-2012
Senior First Aid -
01.2009
VCE Certificate - English, Mathematics, Physical Education, Outdoor Education, Health and Human Development, Biology
Wonthaggi Secondary College
Wonthaggi12-2006
Bronze Medallion -
Wonthaggi Secondary College
04-2004
Skills
- Customer service
- Appointment scheduling
- Confidential data entry
- Patient registration
- Medical billing
- Office organization
- Effective communication
- Attention to detail
- Time management
- Team collaboration
Accomplishments
Becoming a Mum
Achieving and being successful in my hairdressing certificate is a career in which I have always had an interest
Being part of several championship sports teams, including swimming, netball, basketball, and volleyball
Hobbies and Interests
- Being around family and friends
- Reading
- Sports
- Musicals and Concerts
- Beach
- Camping
References
Steph O’Connor, previous co-worker at Opal Hair, 0401 857 490
Lauren Williams, long-time client at Opal Hair, 0410 485 911
Kym Robinson, Coastal Electrics, 0407 564 241
Shannon Burns, personal reference, 0417 530 507
Timeline
Senior Stylist
Opal Hair
04.2019 - Current
Maternity Leave
Maternity Leave
09.2017 - 03.2019
Senior Stylist
Who Gives a Haircut
08.2016 - 09.2017
Maternity Leave
Maternity Leave
11.2014 - 07.2016
Medical Administration and Reception
Territory Medical Group
07.2012 - 11.2014
Apprentice Hairdresser
Who Gives A Haircut
06.2010 - 06.2012
Waitress
Infused Restaurant
01.2007 - 05.2010
Office Assistant
Coastal Electrics
12.2006 - 09.2022
Customer Service
Bakers Delight Wonthaggi
01.2004 - 06.2010
Certificate 3 - Hairdressing
Pivot Point Hairdressing Academy
Senior First Aid -
VCE Certificate - English, Mathematics, Physical Education, Outdoor Education, Health and Human Development, Biology
Wonthaggi Secondary College
Bronze Medallion -
Wonthaggi Secondary College
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