Kara Lambert - O'Sullivan
Flight Attendant
Kedron
Summary
Experienced Flight Attendant proud to provide exceptional in-flight service and maintaining safety standards. Utilises effective communication and problem-solving skills to handle diverse passenger needs and situations. Skilled and determined to provide smooth operations and delivering positive flight experience.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Virgin Australia
10.2024 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
Customer Service and Branch Support Administrator
Radlink Communications
05.2022 - Current
- QLD & NSW Payroll entry, running weekly timesheet reports, review, and approval of weekly staff expense claims, project/service requests, and allocations to employee profiles.
- Office stock control, sourcing company merchandise for current and upcoming projects, ordering and distribution of uniforms/merchandise, stationary, general office supplies, and amenities.
- Sales and customer service support, liaising with the sales team, entering daily sales orders, quoting radios and inventory items, handling customer and client queries, daily and weekly invoicing, and monitoring sales inboxes to ensure emails were dealt with promptly.
- Logistics support, receipting, data entry invoicing, updating current stock quantities, and monitoring logistics inboxes.
- Daily office duties, assisting project managers with administrative tasks, greeting, and accompanying visitors whilst on-site.
Brand Development Manager
Amcal Pharmacy
09.2020 - 05.2022
- Planning, implementing, and tracking sales and marketing strategies for 18 stores throughout the Gold Coast region.
- Overseeing product planning and demand management on a monthly basis to maintain adequate stock levels.
- Consulting with brand representatives regarding new product lines and deals.
- Creation of quarterly store planner grams and promotions to drive and increase sales.
- Supporting and motivating team members to achieve weekly/monthly targets.
- Monthly meetings with managing Amcal partners and Retail managers regarding sales, targets, KPIs, retail promotions, planer grams, staff training, and high-level support.
- Creating printed marketing materials designed to drive campaigns.
- Leading, motivating, and inspiring teams
Assistant Manager/Dispensary Technician
Chermside Shopping Centre Pharmacy
09.2016 - 09.2020
- Customer service, providing expert product advice.
- Updating computer system with customer details, and inventory information.
- Management of S2/S3 pharmacy medicine counter.
- Reconciliation of monthly customer/PBS accounts up to a value of $650,000.
- Creating and managing rosters of a team of 25 across multiple departments.
- Training new pharmacy staff to use computer systems, drug management protocols, and pharmacy procedures.
- Management of daily stock inventory.
Education
Grade 11 -
Mount Alvernia Collage
Brisbane, QLDFirst Aid / CPR & Mental First - undefined
Australian Red Cross
Responsible Service of Alcohol (RSA) - Online
Arrow training
Certificate III & IV in Fitness and Personal Training - Brisbane
Fit College
Skills
- Customer Service
- Passenger safety management
- Adaptability and flexibility
- Hospitality service expertise
- Exceptional grooming
- First aid
Timeline
Flight Attendant
Virgin Australia
10.2024 - Current
Customer Service and Branch Support Administrator
Radlink Communications
05.2022 - Current
Brand Development Manager
Amcal Pharmacy
09.2020 - 05.2022
Assistant Manager/Dispensary Technician
Chermside Shopping Centre Pharmacy
09.2016 - 09.2020
First Aid / CPR & Mental First - undefined
Australian Red Cross
Responsible Service of Alcohol (RSA) - Online
Arrow training
Certificate III & IV in Fitness and Personal Training - Brisbane
Fit College
Grade 11 -
Mount Alvernia Collage
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