Summary
Overview
Work History
Education
Skills
References
Certificatesandawards
Timeline
Generic

Kara-lee Blood

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Advanced experience with multiple governments and stakeholders engagement.

Overview

11
11
years of professional experience

Work History

Bar Management

Quarry Farm
03.2023 - Current

Management of wedding venue during day/night. Manage staff and bar. Maintain client satisfactions throughout the wedding. Waitressing, cleaning bar, and venue.

Assistant Project Officer 5/6

Department of Justice
01.2017 - 10.2020
  • Company Overview: Office of Emergency Management
  • Project management - implement basic project management skills into several projects while maintaining day to day work
  • SURGE coordinator - organisation of other agencies for deployment to disaster effected areas
  • Assist in the implement of Emergency training courses through the NSW State
  • Support and assist internal and external stakeholders with training enquires and course details
  • Enroll and booked students into aXcelerate system
  • SharePoint access to the website able to update and change data specific to Justice policies and procedures
  • Update and monitor managements calendar
  • Minute taking in meetings
  • Intermediate use of computer programs Office programs, outlook and TRIM
  • Process invoices in SAP and follow up payments, P-card transaction, book accommodation and travel through FCM system
  • Procurement for the training department of OEM
  • Apply basic project management skills to current projects
  • Assist management in work and submit weekly reports to Director on training statistics
  • Operational support - Assist team through the State emergency operations center when natural disaster occurs as the Liaison officer -Situation reports, handling emails from disaster, monitor information
  • Assist on the disaster welfare phone with people in a disaster area and supply assistance in intake forms
  • Office of Emergency Management

Administration Assistant/Enrolments Officer/Customer Service officer 3/4

Corrective Services NSW
09.2015 - 01.2017
  • PA to Director
  • Booking of Facilities and catering booking in SIS Program
  • Enrolments into system
  • Customer service to external clients regarding catering bookings, etc
  • Quotes to external and internal clients
  • Weekly reports to management
  • Minutes for executive meetings
  • Certificate printing
  • Undertake a variety of correctional administrative activities for and on behalf of the Manager and / or a work team with or without collaboration of relevant stakeholders to ensure activities are completed effectively; records updated, feedback provided and inquiries clarified as required
  • Maintain manual and computerized records pertaining to the work area, accurately and securely ensuring these are accessible
  • Respond efficiently to all inquiries by stakeholders, customers and clients, escalating and referring, if necessary to the relevant areas in accordance with the local practice and protocol
  • Generate routine correspondence with a view to exchanging factual information whilst exercising discretion and judgment at all times, seeking supervisory direction as necessary
  • Participate in the proceedings of meetings and provide executive support and follow up on actions as necessary, whilst keeping all participants and stakeholders informed
  • Accommodation - Respond to emails internal and External, book accommodation, maintain cleaning of rooms, weekly journals of charging sent to finance, provide keys, and enter all details in SIS data system
  • Ordering stores, keep stationary up to date, cleaning supplies etc
  • Resulting - update data in SIS system after evaluation
  • OIMS experience working a probation and parole updating case notes, putting court results into system
  • Management of Motor Vehicles - replacement, maintenance, bookings
  • Academy Broadcasts

Customer Service Officer

Department of Housing
04.2014 - 09.2015
  • Company Overview: Sydney
  • Management of a portfolio - Manage all aspects of a housing portfolio inclusive of reporting daily arrears, maintaining client relationships, providing advice and assistance, communicate regularly with clients and keep all records and reports current and up to date
  • Communicate with various clients and be able to assess and understand their needs and privacy
  • Liaise with numerous public and private agencies to discuss the clients wellbeing, needs, special requirements and the like, as well as programs that may be available to them to assist in daily living
  • Record, review and process client data and information using the TRIM and HOMES systems
  • Attend client residencies to provide assistance and advice, carry out routine inspections, understand specific needs and discuss any maintenance and property up keep requirements
  • Face to face customer service with tenants
  • Complaints management of tenants
  • Transfer application assessments
  • Assessment of Housing applications, read and assess all information provided
  • Submitted recommendation of approval of being placed on the housing list
  • Submit to management regarding not approval with evidence
  • Contact to client regards requirements and support documentation
  • Sydney

Youth Worker - Placement

Taldemunde Youth Service
11.2014 - 02.2015
  • Case work - understand the needs of youth, build a report, input information into case system, vitalize the Cognitive behaviour therapy, refer youth if they require assistance outside the youth services
  • Advise seniors on youth welfare and monitor behaviours within the house
  • Apply basic counselling skills when youth is in need and address their situation appropriately
  • Help youth worker on site, advise of concerns
  • Help with intake assessment, report to officer next day of previous concerns
  • Provide assistance to youth complete housing application forms
  • Assist youth in resumes, apply for jobs and basic life skills to become independent

Education

Year 12 Graduate -

Nagle Catholic College

Diploma of Youth Work -

OTEN TAFE NSW
12.2015

Skills

  • Bar Management
  • Exceptional customer service
  • Reliability
  • Advanced computer skills
  • Accounts
  • Government experience
  • Project management
  • advanced administration skills
  • executive assistant experience
  • Stakeholder engagement

References

  • Kevin Archer, Kevin.Archer@Justice.nsw.gov.au, Senior Manager Training, Department of Justice, 180 Thomas St, Haymarket, NSW, 0477 749 254
  • Jim Henry, Jim.henry@customerservice.nsw.gov.au, Director Telecommunications Emergencies, Customer service, Sydney, 0459 099 317
  • Susanna Alexander susanne@quarryfarm.com.au, General Manager, 0421047900


Certificatesandawards

  • Current C Class Driver's License
  • NSW Working With Children check
  • Diploma of Youth Work
  • Management of licensed Premises

Timeline

Bar Management

Quarry Farm
03.2023 - Current

Assistant Project Officer 5/6

Department of Justice
01.2017 - 10.2020

Administration Assistant/Enrolments Officer/Customer Service officer 3/4

Corrective Services NSW
09.2015 - 01.2017

Youth Worker - Placement

Taldemunde Youth Service
11.2014 - 02.2015

Customer Service Officer

Department of Housing
04.2014 - 09.2015

Diploma of Youth Work -

OTEN TAFE NSW

Year 12 Graduate -

Nagle Catholic College
Kara-lee Blood