Kara Maree Cassar
Brisbane,Australia
Summary
Highly organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple, concurrent tasks. Self-motivated work ethic enables effective performance both independently and as part of a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Secretary
Brisbane Obesity Clinic
05.2024 - Current
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Assisted with Theatre Bookings in preparation to patient admissions and upcoming surgeries
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Administration Officer, Respirologist
Mater Medical Centre
10.2023 - 01.2024
- Greeting patients as they enter the suite
- Leading patients to examination rooms
- Scheduling appointments via telephone and in-person as well as responding to other communications and telephone inquiries
- Processing mail and faxes as needed
- Arranging referrals, additional appointments and any other documentation needed as part of patient care
- Organizing physician calendars
- Preparing billing for third-parties and direct-billing patients
- Maintaining a tidy office space and stocking office supplies as needed
- Other duties as assigned
- Changing linen as required
- Running physician clinics on a daily basis
- Knowledge and use of XESTRO on a daily basis
- Liaising with other physicians, doctors and specialists regarding mutual patients
- Organising theatre bookings (sleep labs and bronchoscopy admissions)
- Ability to work across two locations
- Westside private hospital Taringa, Suite 303
- Mater suite 22 and suite 18
Dental Administration Officer
St Lucia Dental
09.2022 - 09.2023
- Strong Oral-facial anatomy and terminology
- Strong knowledge of dentistry theory
- Insurance coding and billing
- Appointment management
- Schedule organization
- Treatment plan presentation
- Office team leadership
- Creating a positive, welcoming atmosphere for patients and staff
- Legal and ethical privacy regulations
- Patient relations and care
- Confidentiality of Records
- Dental insurance / HICAPS
- General accounting principles and procedures
- CDBS processing
- Referral processing
- Continued communication / post operative care
- Strong patient rapport
Dental Administration
James Street Dentists
01.2021 - 01.2022
- Greeting and welcoming patients into the practice with a friendly and professional manner
- Ability to work under pressure
- Strong understanding patient confidentiality protocols and procedures
- Keeping / maintaining and updating records of patients
- Strong knowledge and understanding of Microsoft word and outlook
- Strong written and verbal communication skills
- Independent approach to work
- Excellent time management skills
- Answering and managing incoming phone calls
- Maintain a clean and organized front of house environment
- Processing of invoices and statements
- Manage and organize specialist referrals
Dental Nurse
James Street Dentists
01.2021 - 01.2022
- Greeting of guests and welcoming them into the practice
- Scheduling and rescheduling of appointments
- Photography of extra-oral and intra-oral photos of patients
- Chair side assisting dental practitioners
- Knowledge in neuromuscular dentistry and orthodontics
- Following safe and effective hand hygiene on a daily basis
- Thorough sterilisation of instruments and surgical rooms
- Liaise with patients during appointments
- Prepare for orthodontic procedures
- Record information/ charting
- Strong understanding of EXACT
- Strong knowledge of dental terminology
- Clear communicator within the clinical team
- The ability to work in a fast paced dental surgery
- Strong compliance within ADA framework/ guidelines
- Providing support, reassurance and continuity of patient care
- Carrying out stock control tasks on a daily basis
- Thorough foundation and understanding in interceptive orthodontics
- Active employee of work development and continued training
Skills
Ability to Multitask
Interpersonal Communication
Detail Oriented Management
Highly responsible and reliable
Initiative and Problem-solving Abilities
Interpersonal Communication Skills
Critical Thinking
Attention to Detail
Self-motivation
Active Listening
Good time management
Interpersonal Skills
Problem Solving
Flexibility and Adaptability
Leadership and Teamwork
Strong communication skills
Manage and organize specialist referrals
Processing of invoices and statements
Maintain a clean and organised front of house environment
Answering and managing incoming phone calls
Independent approach to work
Keeping / maintaining and updating records of patients
Team Player
Certification
Medical Administration and Training (MAT)
Certificate of Completion -
Medical Reception and Terminology
(Units Covered)
BSBMED301-
Interpret and apply medical terminology appropriately
BSBMED302-
Prepare and process medical accounts
BSBMED303-
Maintain patient records
BSBMED305-
Apply the principles of confidentiality, privacy and security within the medical environment
References
References are available on request.
Timeline
Medical Secretary
Brisbane Obesity Clinic
05.2024 - Current
Medical Administration Officer, Respirologist
Mater Medical Centre
10.2023 - 01.2024
Dental Administration Officer
St Lucia Dental
09.2022 - 09.2023
Dental Administration
James Street Dentists
01.2021 - 01.2022
Dental Nurse
James Street Dentists
01.2021 - 01.2022
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