KARA MAULITZ

• Contributed as a key member of SYC's Business Improvement Quality Unit, facilitating the seamless implementation of processes and procedures to uphold business integrity and enhance stakeholder satisfaction
• Played a pivotal role in reviewing and processing of wage subsidies and administrative tasks, ensuring meticulous adherence to clinic policies and procedures to guarantee accurate and timely service delivery
• Implemented robust processes and procedures to streamline client appointment scheduling, data management, and financial transactions, ensuring compliance with clinic guidelines and standards
• Provided ongoing support and guidance to clients and stakeholders regarding appointment scheduling and administrative procedures, ensuring clarity and satisfaction across all of my work
• Efficiently managed high volumes of incoming phone calls, both internally and from external stakeholders, in a fast-paced and high-pressure environment, ensuring prompt and professional responses at all times
• Utilized best practices in client service and administrative support within my roles at SYC, advocating for timely resolutions and adherence to SYC policies and standards
• Demonstrated proficiency in managing administrative tasks, conducting thorough reviews, and processing transactions in strict compliance with deadlines and privacy protocols, contributing to the clinic's operational efficiency and integrity
• Leveraged strong communication skills to engage with clients and stakeholders, maintaining positive relationships and facilitating discussions on clinic procedures and service standards
• Independently managed tasks and projects within the administrative team, proactively identifying and implementing process improvements to enhance efficiency and accuracy
• Successfully balanced conflicting priorities, managing multiple tasks and projects to align with clinic requirements while ensuring quality service delivery
• Led time-sensitive projects involving data collection and document management, ensuring confidentiality and accuracy throughout the process
• Maintaining document templates, procedures, and work instructions to streamline clinic operations and ensure consistency in service delivery
• Utilized Microsoft Office Suite, including Word, Excel, and PowerPoint, for document management, data analysis, and presentation preparation, supporting effective clinic operations and decision-making processes.

At Advanced Personnel Management, within the DES DMS & ESS Multiple Site in the Adelaide Northern Suburbs, I excelled in managing caseloads of disadvantaged unemployed individuals, delivering comprehensive employment support services tailored to their needs while adhering to contractual obligations

• Managed a caseload of disadvantaged unemployed individuals, providing tailored career coaching, job-preparation activities, and referrals to internal and external programs, aligning with operational needs and contractual obligations
• Applied a client-centric approach to support both youth and adults with disabilities in achieving their employment and personal goals, leveraging their unique abilities and opportunities for upskilling
• Delivered personalized career counseling services, including resume writing assistance, interview preparation, and the development of realistic career objectives based on individual qualifications and aspirations
• Demonstrated proficiency in managing allocated tasks and projects to achieve tangible value for clients while mitigating risks associated with employment placement, such as cost, schedule, and quality
• Fostered collaborative relationships with various stakeholders to ensure effective implementation of employment programs, maintaining compliance with contractual obligations and regulatory standards
• Cultivated strong working relationships with internal and external stakeholders, including clients, suppliers, and subcontractors, fostering a coordinated approach to service delivery and enhancing client outcomes
• Proactively identified and raised issues, risks, and improvement recommendations within the employment services program, contributing to timely resolution and continuous improvement initiatives.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Increased sales and customer satisfaction through personalized servicing.
• Stock take

• As a versatile and adaptive team member at McArthur, I thrived in a fast-paced environment where I seamlessly balanced multiple responsibilities to support the organization's operational efficiency and client satisfaction
• Provided executive-level support to the Senior Operations Manager (SOM), managing schedules, coordinating meetings, and handling confidential correspondence with discretion, ensuring smooth and efficient executive functions
• Acted as a key support to the Lead Recruitment Consultant, managing candidate management, client liaison, and administrative tasks essential to the recruitment process
• This involved managing client resumes, conducting candidate referrals and registrations, and assisting in organizing recruitment events, contributing to the efficiency and effectiveness of the recruitment process
• Managed reception duties, including operating switchboards, warmly greeting visitors, and promptly addressing inquiries and messages, enhancing customer service and the organization's professional image
• Contributed to general office duties, such as photocopying, scanning, and filing, demonstrating versatility and adaptability in meeting diverse administrative needs and ensuring smooth office operations
• Through my diverse experiences at McArthur, I honed a robust skill set in personal assistance, recruitment coordination, and reception duties, positioning me as a valuable asset ready to excel in any dynamic environment that values adaptability, efficiency, and effective communication.