KIA MORGAN
Mudgee,NSW
Summary
Reliable and committed, prepared to take on new challenges who possesses an excellent work ethic. Areas of expertise include, exceptional customer service, administration support and excellent communication skills.
Enthusiastic and eager to contribute to team success through hard work, attention to detail. . Motivated to learn, grow and excel. . Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional with exceptional organizational skills.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
PFD Food Services
Mudgee, NSW
09.2020 - Current
- Established and prepared accurate customers accounts to complete new purchases.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Set up and updated Excel spreadsheets to track financial data.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Administration/Data Entry/Digital Marketing Assistant
Cudgegong Valley Physical Culture
Mudgee, NSW
02.2018 - 05.2021
- Assisted in creation of pre-season marketing plans.
- Created unique and engaging content for range of social media platforms including FaceBook and Instagram.
- Stayed updated with latest marketing concepts and techniques.
- Designed and presented social media campaign ideas.
- Planned and executed internal and external events.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Produced highly accurate internal and external letters and memoranda.
- Assisted with event planning, including associated travel and logistical arrangements.
- Monitored social media and online sources for industry trends.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Customer Service/Retail
Harvey Norman
Mudgee, NSW
04.2020 - 09.2020
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Assisted customers by answering questions and fulfilling requests
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Issued receipts and processed refunds, credits, or exchanges
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bingo Clerk
Little Wings
Bankstown, NSW
01.2019 - 02.2020
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Responded to enquiries by addressing player questions about game operations.
Dance Instructor
Show Oz
Camden, NSW
07.2017 - 02.2020
- Show Oz Camden, NSW.
- Provided individual instruction to students.
- Prepare and delivered carefully crafted lessons to introduce students to proper dance technique and positions while building their knowledge of ballet.
- Choreograph a number of routines for students performances.
- Accommodated students with special needs by using different teaching styles, which encouraged them to learn at their own pace.
- Planned and oversaw group, couples and individual dance performances.
- Provided one-on-one instruction to students by appointment.
- Assisted with coordination and administration of complete dance program.
- Worked in team-based environment to uphold quality and continuity of service to all clients.
- Adhered to all studio guidelines and legal requirements.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Observed other instructors, gathering valuable techniques to be implemented into group and individual classes.
Retail Sales Assistant
Ally
Campbelltown, NSW
07.2018 - 01.2019
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered questions about store policies and concerns to support positive customer experiences.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used POS system to process sales, returns, online orders and gift card activations.
Qualified Hairdresser (Trade/Apprenticeship)
Samantha Marsh Hairdressing
11.2014 - 05.2018
- Employed a variety of hair style techniques, including curling and straightening
- Promptly fielded all incoming phone calls and scheduled appointments
- Examined hair texture and condition to determine appropriate treatment
- Set up workstation and treatment room with necessary products, equipment and supplies
- Promoted and sold salon services and products
- Educated guests on proper hair care
- Created repeat business by developing long-term relationships with regular customers
- Recommended home care hair regimens and treatments
- Advised guests on special events and product promotions
- Addressed all member concerns with patience
- Responded to customer inquiries in a friendly and professional manner
- Kept work area in a clean and neat fashion to stay productive
- Helped analyse customers' hair condition to recommend appropriate products and hair care methods
- Processed all cash and credit card transactions
- Suggested and sold salon services and retail products to customers
- Worked a flexible schedule to accommodate salon needs
- Answered over phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
- Used state-of-the-art techniques in colouring and treating hair
Replenishment Team Member
11.2013 - 04.2015
- Big W Mudgee, NSW.
- Kept sales floor and stockroom neat and clean.
- Put together visually-pleasing displays for regular merchandise and sales promotions.
- Corrected price tags and signs to match current prices.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Built and maintained effective relationships with peers and upper management.
- Informed customers about all product lines and services offered by the company.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Described use and operation of merchandise to customers.
- Worked as a team member to provide the highest level of service to customers.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Helped customers select products that best fit their personal needs.
Education
High School Certificate - undefined
Mudgee High School
2014
Skills
- Dedicated team player
- Critical Thinker
- Reliable
- Attention to detail
- Strong work ethic
- Confident and well spoken
- Current Drivers License
Studies
Business and Accounts Adminsitration
REFERENCES
Wanda Fennell- LITTLE WINGS MANAGER, CO-ORDINATOR
0425 358 918
Brooke Bowser- SHOW OZ, PRINCIPAL
0467 028 188
Affiliations
Member of Edith Parsons Physical Culture
Bjelke Peterson Physical Culture
Timeline
Customer Service Officer
PFD Food Services
09.2020 - Current
Customer Service/Retail
Harvey Norman
04.2020 - 09.2020
Bingo Clerk
Little Wings
01.2019 - 02.2020
Retail Sales Assistant
Ally
07.2018 - 01.2019
Administration/Data Entry/Digital Marketing Assistant
Cudgegong Valley Physical Culture
02.2018 - 05.2021
Dance Instructor
Show Oz
07.2017 - 02.2020
Qualified Hairdresser (Trade/Apprenticeship)
Samantha Marsh Hairdressing
11.2014 - 05.2018
Replenishment Team Member
11.2013 - 04.2015
High School Certificate - undefined
Mudgee High School
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