Kara Nascivera
Dolans Bay,NSW
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
6
6
years of professional experience
Work History
Senior New Business Coordinator
Highland Property
Cronulla
05.2022 - Current
- Implemented successful leasing campaigns, collaborated with landlords on marketing initiatives including social media and photoshoots, and negotiated management agreements
- Streamlined communication with marketing team and graphic designers to enhance efficiency of creating social media material and EDMs for successful listing campaigns.
- Managed task assignments within a team of five leasing executives, resulting in the attainment of weekly and monthly KPI's
- Maintained fully compliant records to satisfy state, local, and federal housing regulations.
- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collaborated with photographers, both in-house and outsourced, to execute impactful photoshoots. Utilized the outcomes of these sessions to develop engaging advertisements.
- Facilitated effective communication with the Head of the Department through regular delivery of timely updates on new and current staff training, landlord reports, and listing status.
- Developed innovative marketing strategies and collaborated with owners to target potential clients.
- Respond to requests and scheduled appointments for property showings.
- Coordinated appointments to show marketed properties.
- Registered clients on the database to enable tracking history and maintain updated records.
- Enforced strict policies and procedures to maintain properties at the highest possible standards.
- Developed and implemented strategies to attract new business opportunities.
- Managed client relationships by providing timely responses to inquiries, concerns, and feedback.
- Maintained comprehensive records of all interactions with clients in a CRM system.
Commercial Sales Associate to Senior Partner
Highland Property
Cronulla
09.2021 - 04.2022
- Oversaw and coordinated marketing campaigns for all listings, ensuring their successful completion from appraisal to settlement.
- Oversaw administrative responsibilities, which included updating various databases and ensuring compliance with the requirements of Fair Trading NSW.
- Efficiently managed diarization of multiple calling sessions to streamline communication between buyer feedback, offers, and vendor negotiations
- Scheduled and assisted with multiple inspections for potential buyers, insurance providers, land appraisers, and developers.
- Provided general office support while maintaining professionalism.
- Successfully met all deadlines set by the Senior Agent through efficient time management
- Coordinated meetings and managed calendar events for the Senior Agent
- Provided property owners with timely and comprehensive information on current market listings by submitting weekly reports.
- Adept at swiftly grasping new concepts and adapting to unfamiliar environments.
- Achieved resolutions, optimized performance, and delivered unparalleled service.
- Developed strong communication abilities by actively participating in frequent interactions with other team members.
Commercial & Project Coordinator
Highland Property
Cronulla
09.2020 - 08.2021
- Responsible for coordinating marketing efforts for various new and existing residential projects in collaboration with developers.
- Developed comprehensive marketing collateral for sales representatives to utilize during open house viewings and private meetings.
- Consistently communicated developments in customer interest, inquiries, and ongoing promotional offers to developers
- Successfully managed ad approvals for both the Leader and the Wentworth Courier
- Participated in collaborative meetings with Head of Projects and development team members to discuss ongoing projects
- Efficiently handled organization and approval of marketing invoices encompassing diverse components such as photographer services, signboards, fencing materials,flyers,e-newsletters,videos along with CGI images and floorplates/floorplans.
- Served as the key point of contact for all project enquiries and open inspections, ensuring prompt communication and delivering comprehensive reports on further interest to sales agents.
Leasing Executive
Highland Property
Cronulla
02.2019 - 05.2021
- Generated leads for rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Conducted ingoing's and made condition reports for Landlords and Tenants prior to leases commencing
- Organized photoshoots for outdated properties to add to listings
- Ran call sessions every day for all enquiry for all properties I was listed on and sent reports to property managers recommending price adjustments and current interest
- Screened tenants and processed multiple applications, presented to owners and approved selected applicants on properties
- Prepared lease packs for tenants and provided information on concierge and insurance flyers
- Worked within a team within Suburb patches to cover all enquiry and applications
- Attended Monday meetings to strategize and plan the week to achieve set weekly and monthly KPI's and targets
Education
Certificate IV in Property Services -
RealCoach
10.2024
BBA -
Griffith University
Online Certificate of Registration
RealCoach
Sydney NSWSkills
Google Workspace
MS Office
Planning and Coordination
Excellent Communication
Social Media Marketing
Marketing Campaigns
Client Relationship Building
Sales strategy development
Schedule Management
Web technologies and services
Time Management
CMS
Project Management
Process Streamlining
Staff Supervision
Database Management
Executive Support
Operations Management
Conflict Resolution
References
References available upon request.
Timeline
Senior New Business Coordinator
Highland Property
05.2022 - Current
Commercial Sales Associate to Senior Partner
Highland Property
09.2021 - 04.2022
Commercial & Project Coordinator
Highland Property
09.2020 - 08.2021
Leasing Executive
Highland Property
02.2019 - 05.2021
Certificate IV in Property Services -
RealCoach
BBA -
Griffith University
Certificate of Registration
RealCoach
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