Kara Huynh
Melbourne,VIC
Summary
Driven by a motivational leadership style and adept in team management, I significantly enhanced team performance and individual achievements at LSKD through innovative leadership methods. Specializing in training and coaching, I successfully increased membership by 50% at Hydra Movement, showcasing my ability to recruit and motivate teams towards exceeding goals.
Overview
8
8
years of professional experience
Work History
Head Coach (Store Manager)
LSKD
09.2023 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Improved team performance by implementing effective training programs and strategies.
- Entrepreneurial Spirit through implementation of business strategy.
- People focused leadership to create excellence and a growth mindset amongst junior team members.
- Goal setting and development workshops and support.
- Team onbaording and hiring.
HEAD COACH
Forge Athletic
12.2021 - 09.2023
- Worked with athletics director in scheduling facilities for practices and competitions
- Coached individual participants in skills necessary for excellent achievement in involved sport
- Evaluated assistant coaches and program, submitting written reports to athletic director at conclusion of season
- Completed necessary attendance forms, insurance records and accident reports for team players
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Increased overall team proficiency by using educational drills and activities.
BUSINESS DEVELOPMENT EXECUTIVE INTERN
ON RUNNING
10.2021 - 08.2022
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Arranged in-person meetings and visited with clients to improve success of sales pitches
MANAGER
Result Based Training
02.2021 - 09.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Developed and maintained relationships with customers and suppliers through account development
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Cross-trained existing employees to maximize team agility and performance
- Programmed and coached group fitness and 1:1 classes for wide range of different individuals
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
VULNERABLE COMPLAINTS AND FRAUD INVESTIGATOR
Telstra
04.2020 - 09.2021
- Conducted prompt and thorough investigations on referred files
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Summarized all key information regarding investigation into detailed report for delivery to client
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Managed up to 10 complaints day with 2 high risk cases per day
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Conducted prompt and thorough investigations on referred files.
- Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
- Contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals perpetrating fraud schemes.
PERSONAL TRAINING MANAGER
Bannatynes Health Club
09.2018 - 03.2020
- Led individual and group wellness seminars and educational programs on strength and conditioning topics
- Provided individual health coaching to help clients optimize personal choices
- Demonstrated safe and correct forms for each exercise and piece of equipment
- Monitored, tracked and reported on individual progress with wellness plans
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services
- Built strong relationships with members to promote health, wellness and available services
- Met or exceeded monthly revenue and training goals
- Helped clients set and achieve health and wellness goals
- Conducted comprehensive fitness assessments for new clients to determine baseline measurements and establish appropriate exercise programs based on individual needs.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Met or exceeded monthly revenue and training goals.
- Implemented effective marketing strategies for personal training services through social media platforms, email campaigns, and local advertising efforts.
CUSTOMER SERVICE
Source Bulk Foods
09.2016 - 09.2018
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
PERSONAL TRAINER MANAGER
Hydra Movement
08.2016 - 08.2018
- Led individual and group wellness seminars and educational programs on strength and conditioning topics
- Provided individual health coaching to help clients optimize personal choices
- Demonstrated safe and correct forms for each exercise and piece of equipment
- Monitored, tracked and reported on individual progress with wellness plans
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services
- Built strong relationships with members to promote health, wellness and available services
- Met or exceeded monthly revenue and training goals
- Helped clients set and achieve health and wellness goals
- Trained over 100 clients to achieve results
- Increased membership by 50% through outbound sales calls
- Streamlined scheduling processes, resulting in more efficient use of staff resources and reduced wait times for clients.
- Developed partnerships with local businesses to offer discounts on products or services relating to health and wellness, enhancing member benefits package.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Education
Graduate Certificate - TAE
RMIT University
Melbourne, VIC03-2025
Diploma - Nutrition
Female Fitness Academy
Melbourne 04-2023
200 Hour - Yoga Teacher
Yoga Flame
Melbourne08-2018
Advanced Diploma - Fitness
Victorian Fitness Academy
Melbourne09-2014
Skills
- Team Management
- Training and coaching
- Recruiting
- Motivational leadership style
- Motivational Skills
Timeline
Head Coach (Store Manager)
LSKD
09.2023 - Current
HEAD COACH
Forge Athletic
12.2021 - 09.2023
BUSINESS DEVELOPMENT EXECUTIVE INTERN
ON RUNNING
10.2021 - 08.2022
MANAGER
Result Based Training
02.2021 - 09.2021
VULNERABLE COMPLAINTS AND FRAUD INVESTIGATOR
Telstra
04.2020 - 09.2021
PERSONAL TRAINING MANAGER
Bannatynes Health Club
09.2018 - 03.2020
CUSTOMER SERVICE
Source Bulk Foods
09.2016 - 09.2018
PERSONAL TRAINER MANAGER
Hydra Movement
08.2016 - 08.2018
Graduate Certificate - TAE
RMIT University
Diploma - Nutrition
Female Fitness Academy
200 Hour - Yoga Teacher
Yoga Flame
Advanced Diploma - Fitness
Victorian Fitness Academy
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