KARA VIERRA
Spearwood
Summary
Personable and astute, excellent team player and know the importance of providing outstanding customer service. Looking for employment in a position that requires a dedicated young and enthusiastic employee.
Overview
6
6
years of professional experience
Work History
Customer Service Rep / Administration
Advanced Laser Cutting
10.2021 - Current
- Responsible for handling of quotations and processes for both Advance Laser Cutting and Cockburn Engraving
- Compiling job cards together for our draftsmen to begin programming customer requirements
- Follow-up with customers by phone and email to provide feedback on their quotations and provide updates of their progress
- Handling of invoices and account forms for our customers
- Working with walk-in customers who enquiry about Laser cutting or engraving by asking specific questions to get a better understanding so we can provide accurate quotation for them.
Retail Assistant
First Choice Liquor
03.2021 - 07.2021
- Provided cashier duties as required
- Performed daily tasks to include replenishing liquors and wines, organizing of display shelves and cases
- Performed stock inventory as needed
- Ensured optimum customer service to all individuals
- Provided recommendations for any undecided buyers.
Retail Assistant
Aldi
03.2020 - 05.2020
- Maintaining and replenishing stock storewide
- Operating manual pallet moving equipment
- Performing Merchandising stock inventory storewide
- Operating tills and calculating change manually.
Waitress
SAIL and ANCHOR
01.2020 - 03.2020
- Seated new customers and took their food and drink orders
- Delivered food, collected glassware, plates and cutlery off tables
- Cashier – Accepted and tendered payment for merchandise purchased by customers
- Cleaned food prep areas once Bistro was closed.
3 Weeks work placement
CONTINENTAL DELI
06.2018 - 10.2018
- Providing hands on customer service to include taking orders and providing table service
- Cleaned cooking areas once deli had closed.
Cashier
BIG W
11.2017 - 05.2018
- Provided service to customer inquiries
- Accepted and tendered payment for merchandise purchased by customers
- Keeping sections tidy and organised so customers could find items more easily.
Education
Business (Medical Administration) BSB31115 Certificate III -
MediTrain
Certificate I in Hospitality - undefined
Cert ll in Hospitality - undefined
Emmanuel Catholic College - undefined
Success, WACompleted the Environmental Health Australia’s FoodSafe Food Handler Training Program - undefined
Responsible Service of Alcohol "RSA" - undefined
Skills
Can handle a high volume of customers in fast-paced environments
Highly focused
Friendly, outgoing, and personable
Strong work ethic and a "can do" attitude
Able to work under stress and pressure delivering quality service
Familiar with Microsoft Windows 10
Competent using Microsoft Word, Excel, and PowerPoint
Order Fulfillment
Attributes
- Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with team members or customers.
- Honest and Reliable: Strong morals and ethics ensure honesty, reliability, and ability to undertake tasks responsibly.
- Flexible: Understanding the need to be flexible to support last-minute demands and changes. Comfortable in changing environments and situations ensuring ability to adapt at any time.
Volunteer Experience
- St Vincent De Paul, Munster, WA, Providing shopping support and ensuring shelves were stocked, allowing food to be available to people in need.
- St Vincent De Paul, Parramatta, NSW, Assisted in delivery of Christmas Hampers.
Timeline
Customer Service Rep / Administration
Advanced Laser Cutting
10.2021 - Current
Retail Assistant
First Choice Liquor
03.2021 - 07.2021
Retail Assistant
Aldi
03.2020 - 05.2020
Waitress
SAIL and ANCHOR
01.2020 - 03.2020
3 Weeks work placement
CONTINENTAL DELI
06.2018 - 10.2018
Cashier
BIG W
11.2017 - 05.2018
Business (Medical Administration) BSB31115 Certificate III -
MediTrain