Summary
I'm an enthusiastic and compassionate professional with 20+ years of experience in customer service, hospitality, and team leadership. Throughout my career, I've developed a strong sense of empathy, excellent communication skills, and a passion for helping others. I'm now focused on transitioning into youth support, where I can use my skills to guide and empower young people. I'm motivated by making meaningful connections and positively impacting those around me.
Overview
20
20
years of professional experience
Work History
Customer Service Attendant - MATERNITY LEAVE
Dracula's Cabaret Restaurant
02.2018 - Current
- Welcomed and connected with diverse guests, creating a positive and inclusive environment
- Delivered high-level customer service in a fast-paced setting serving up to 500 guests
- Managed sections of 30–65 patrons, demonstrating responsibility and situational awareness
- Maintained professionalism while working in character roles, adapting communication to suit audience needs
Admin, Payroll and Cleaner
Preferred Cleaning Services
02.2022 - 02.2024
- Coordinated staff schedules and processed payroll, supporting a reliable and organised team culture
- Built strong client relationships through consistent, high-quality service and communication
- Adapted to various home and office environments with a detail-oriented and solution-focused approach
- Balanced solo and team responsibilities, showing self-motivation and flexibility
- Handled administrative tasks including stock management, invoicing, and customer service inquiries
Customer Service Attendant/Bar Supervisor
Michael O'Brien & Cross Promotions
02.2016 - 03.2018
- Led bar service teams during major events, supporting team cohesion under pressure
- Delivered safe, friendly service while supervising and mentoring junior staff
- Managed customer needs and resolved complaints calmly and professionally
- Worked at large public events and festivals, engaging with diverse crowds
Gaming Attendant/Duty Manager
Belmont Tavern
04.2009 - 01.2016
- Supervised day-to-day venue operations, including staff management and conflict resolution
- Mediated guest concerns and provided solutions in high-stress situations
- Trained and motivated new team members, supporting development and accountability
- Managed sensitive procedures such as gaming operations and cash reconciliation with integrity
- Organised events and functions, liaising with clients to meet their needs
- Maintained accurate records and handled administrative duties efficiently
Education
Certificate IV - Youth Work
05.2025
Currently in progress
Skills
- Positive reinforcement
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Active listening
- Interpersonal skills
Timeline
Admin, Payroll and Cleaner - Preferred Cleaning Services
02.2022 - 02.2024
Customer Service Attendant - MATERNITY LEAVE - Dracula's Cabaret Restaurant
02.2018 - Current
Customer Service Attendant/Bar Supervisor - Michael O'Brien & Cross Promotions
02.2016 - 03.2018
Gaming Attendant/Duty Manager - Belmont Tavern
04.2009 - 01.2016
Skills Generation - Certificate IV, Youth Work
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