Summary
Overview
Work History
Education
Skills
References
Timeline

KARA ZOUTENBIER

Sippy Downs,QLD

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

22
22
years of professional experience

Work History

Disability Support Worker

Indecare
11.2022 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Adhered to company requirements for patient interactions and care standards.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Maintained detailed records of patient progress, documentation of services and case notes.

PERSONAL CARE WORKER

HOME CARE ASSIATANCE SUNSHINE COAST
06.2020
  • Assisting residents with all personal care tasks such as showering, bed baths, toileting, oral care, grooming, nail care and dressing
  • Prepped and Served meals according to prescribed diets
  • Facilitated games and other activities to engage the client
  • Implemented a safe and stable environment for the client during ambulation, mealtimes, and daily routines
  • Followed safe lifting techniques and individual lifting instructions
  • Recognised and reported abnormalities and/or change in clients health status to office
  • Transported clients to and from appointments
  • Social support and emotional support to clients
  • Domestic assistance
  • General wound care
  • Assisting with medication
  • Respite care
  • Encouraging and supporting clients with rehabilitation exercises
  • Active night shift
  • Dementia care
  • Aphasia client
  • Cognitive impairment.

PERSONAL CARE WORKER

SOUTHERN CROSS CARE CALOUNDRA
04.2020
  • Assisting residents with feeding and drinking
  • Assisting residents with all personal care tasks such as showering, toileting, oral care, grooming, nail care and dressing
  • Providing general care and emotional support to resident
  • Served meals and snacks according to prescribed diets
  • Ensured residents were woken up and assisted in a timely manner
  • Facilitated games and other activities to engage the resident
  • Worked with Alzheimer/dementia residents and oriented them of the time and place
  • Implemented a safe and stable environment for the residents during ambulation, mealtimes and daily routines
  • Administered simple range of motion exercises
  • Followed safe lifting techniques and individual lifting instructions
  • Recognised and reported abnormalities and/or change in residents health status to nurse and supervisor.

MEDICAL RECPTIONIST

KALOWEN SKIN CANCER CLINIC
05.2016 - 02.2020
  • Answering a high volume of calls in a courteous and professional manner
  • Opening and closing of the surgery
  • Triaging patients
  • Scheduling patient appointments with the Doctors, Nurses and Specialists/Surgeons
  • Explaining to a degree of treatments we provide and do not provide
  • Explaining clinic policy and procedures to patients when necessary
  • Filing medical documents
  • Entering medical information into patients' charts
  • Scanning, faxing and emailing medical documents
  • Following up on outstanding Hospital and Specialist referrals
  • Following up outstanding accounts
  • Private billing patients
  • Processing Medicare Claims online and with Tyro Machine
  • Medical Billing/Coding
  • Prepare documents to be mailed out
  • Opening, stamping appropriately and distribute incoming mail
  • Data Entry
  • Completing insurance and other medical claims and forms
  • Ordering stationary equipment, drug samples and medical supplies
  • Sterilizing medical equipment
  • Liaising with General Practitioners, other health professionals and their staff
  • Liaising with patients and their families in a compassionate manner
  • Cleaning consulting rooms in between sessions and preparing examination room
  • Maintaining accurate logs of specimens for external pickup
  • Booking and organizing staff and/or doctor meetings as directed.

CROSSING SUPERVISOR

DEPT OF TRANSPORT AND MAIN ROADS QUEENSLAND
02.2014 - 12.2015
  • Assisting children to safely cross roads
  • Monitoring and reporting serious incidents at school crossings
  • Providing advice to pedestrians on safety rules pertaining to school crossings
  • Carrying out duties within the parameters of workplace health and safety requirements
  • Identifying and making recommendations for changes to standard practices
  • Displaying appropriate behaviour in line with the principles in the Department of Transport and Main Roads Code of Conduct
  • Interacting with multiple persons at once
  • Faxing pay role.

MEDICAL RECPETIONIST

MOOLOOLABA MEDICAL CENTRE
01.2003 - 07.2007
  • Answering a high volume of calls in a courteous and professional manner
  • Opening and closing of surgery
  • Triaging patients
  • Scheduling patients' doctor, hospital and specialist appointments
  • Explaining clinic policy and procedures to patients
  • Taking prescription refill messages
  • Filing, scanning and faxing medical documents
  • Bill patients and receipt moneys
  • Undertake banking procedures
  • Prepare documents to be mailed out
  • Opening, stamping appropriately and distribute incoming mail
  • Data Entry
  • Doctor invoices
  • Completing insurance and other medical claims and forms
  • Ordering drug samples
  • Sterilizing medical equipment
  • Liaising with General Practitioners, other health professionals and their staff
  • Liaising with patients and their families in a compassionate manner
  • Following up outstanding accounts
  • Cleaning consulting rooms in between sessions and preparing examination room
  • Backing up medical data.

ADMINISTRATOR

NERDS DOWN UNDER PTY LDT
02.2002 - 01.2003
  • Answering phone
  • Data entry
  • Ordering computer stock
  • Banking
  • Collecting mail
  • Invoices.

Education

Certificate IV Disability - Disability

Daisy Learning , Maroochydore, QLD

Practical Diabetes For Disability Support Workers -

Diabetes Qualified
12.2023

"Quality, Safety And You" NDIS Worker Orientation Module -

NDIS Quality And Safeguards Commission
08.2020

MALNUTRITION AND DYSPHAGIA IN AGED CARE, Education and training seminar -

NESTLE HEALTH SCIENCE
03.2020

CONTINENCE TRAINING, Education and training seminar -

MEDLINE CLINICAL PRODUCT SPECIALIST
03.2020

CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT -

STEPS EDUCATION & TRAINING
02.2020

FIRST AID & CPR, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID002 Provide basic emergency life support, HLTAID003 Provide first aid -

NATIONAL FIRST AID TRAINING INSTITUTE
02.2020

FIRST AID MODUEL, First aid theory - e-learning -

NATIONAL FIRST AID TRAINING INSTITUTE
02.2020

HAND HYGIENE, Hand Hygiene Non-Clinical Online Learning Module -

HAND HYGIENE AUSTRALIA
02.2020

ICA20199 CERTIFICATE II INFORMATION TECHNOLOGY -

MOUNTAIN CREEK ST HIGH
01.2020

STERILISATION SEMINAR, Certificate of attendance -

TEAM MEDICAL AUSTRALIA
08.2018

CNIT3 CERTIFICATE I INFORMATION TECHNOLOGY -

MOUNTAIN CREEK ST HIGH
01.2002

Skills

  • Active listening
  • English speaking
  • Patient focus care
  • Adaptability
  • Compassionate caregiver
  • Efficient and reliable team player
  • Able to work unsupervised
  • Competent and willing to undertake any task
  • Relationship Building
  • Documentation And Reporting
  • Client Confidentiality
  • Health and safety
  • Risk Assessments
  • Team Leadership
  • Positive Reinforcement
  • Decision-Making
  • Patient support
  • Certified in CPR/AED

References

  • Southern Cross Care Caloundra, 07 5492 6866
  • Steps Education and Training Caloundra, Annette Du-Shane, annetted@stepsgroup.com.au
  • Home Care Assistance Sunshine Coast - Caloundra, 07 5491 6888

Timeline

Disability Support Worker - Indecare
11.2022 - Current
PERSONAL CARE WORKER - HOME CARE ASSIATANCE SUNSHINE COAST
06.2020
PERSONAL CARE WORKER - SOUTHERN CROSS CARE CALOUNDRA
04.2020
MEDICAL RECPTIONIST - KALOWEN SKIN CANCER CLINIC
05.2016 - 02.2020
CROSSING SUPERVISOR - DEPT OF TRANSPORT AND MAIN ROADS QUEENSLAND
02.2014 - 12.2015
MEDICAL RECPETIONIST - MOOLOOLABA MEDICAL CENTRE
01.2003 - 07.2007
ADMINISTRATOR - NERDS DOWN UNDER PTY LDT
02.2002 - 01.2003
Daisy Learning - Certificate IV Disability , Disability
Diabetes Qualified - Practical Diabetes For Disability Support Workers,
NDIS Quality And Safeguards Commission - "Quality, Safety And You" NDIS Worker Orientation Module,
NESTLE HEALTH SCIENCE - MALNUTRITION AND DYSPHAGIA IN AGED CARE, Education and training seminar,
MEDLINE CLINICAL PRODUCT SPECIALIST - CONTINENCE TRAINING, Education and training seminar,
STEPS EDUCATION & TRAINING - CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT,
NATIONAL FIRST AID TRAINING INSTITUTE - FIRST AID & CPR, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID002 Provide basic emergency life support, HLTAID003 Provide first aid,
NATIONAL FIRST AID TRAINING INSTITUTE - FIRST AID MODUEL, First aid theory - e-learning,
HAND HYGIENE AUSTRALIA - HAND HYGIENE, Hand Hygiene Non-Clinical Online Learning Module,
MOUNTAIN CREEK ST HIGH - ICA20199 CERTIFICATE II INFORMATION TECHNOLOGY,
TEAM MEDICAL AUSTRALIA - STERILISATION SEMINAR, Certificate of attendance,
MOUNTAIN CREEK ST HIGH - CNIT3 CERTIFICATE I INFORMATION TECHNOLOGY,

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