Kara Lyn Dean
ANNANDALE,QLD
Summary
Confident Team Player with exemplary skills. Successful leader with more than 5 years in Hospitality. Dedicated customer service and known for effective problem-solving abilities and ability to make positive changes to drive company success.
Overview
9
9
years of professional experience
Work History
Duty Manager
Hotel Stuart
Townsville, QLD
12.2023 - Current
- Trained new employees on company policies, job duties, and performance expectations
- Resolved customer complaints and issues promptly, ensuring customer satisfaction
- Responded to any emergency situations that arose during shifts
- Handling money
Venue Manager
The Golden Orange Hotel Motel
Gayndah, QLD
05.2022 - 05.2023
- Re-Opening the venue after it being closed 6 months prior
- Rosters
- ALM ordering
- Hiring
- Swiftpos
- Working with Reps to target existing and new goals
- All promos / marketing
- Delegated work to staff, setting priorities and goals
- Working with the local community for fundraisers and events
Administration Assistant
Blackdown Accomodation Services
Moree, NSW
12.2021 - 05.2022
- Working with RMS accommodating 300 rooms for the Inland Rail workers
- Resolved guest complaints and coordinated responses to individual needs
- Communicated with housekeeping and maintenance staff to address guest issues
- Issued room keys and provided guests with maps or directions to accommodations
- Worked closely with team members to deliver project requirement and develop solutions
- Processed invoice payments and recorded information in Reckon accounts database
- Helped Housekeepers/ Kitchen on busier days when needed
- Helped Maintenance Man on his days off if power went out etc
Duty Manager / Accomodation Manager
The Capricorn Hotel
Blackwater, QLD
02.2021 - 11.2021
- Making decisions with confidence
- Delegating to improve organizational effectiveness
- Can be entrusted to use good judgement
- General knowledge of Xero inputting staffs hours for Payroll
- Strong knowledge of RMS accommodating check ins/ check outs, payments, and accounts
- Organizing special events such as Karaoke, Fathers Day, Trivia etc
- Writing Cocktail Menus/ any promos for the Bar
- Handled employee problems in absence of The General manager
- Collaborated with upper management to improve productivity of operations
- Created positive work environment for employees and delivered exceptional customer service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
Bartender / Housekeeping / Motel / Bottleshop
Dooleys Tavern
Springsure, QLD
01.2020 - 12.2020
- Customer service, engaging in conversation with patrons making sure they're happy
- Ensuring all Patrons got home safety
- Counting all tills at the end of every night
- Closing/ Opening the Tavern
- Clearing Pokie machines and general knowledge of WildCat
- Banking for Trade and Gaming
- General knowledge of Guest Point for motel guest check ins/ check outs
- Being able to add Prices to the Bar/ Bottleshop through SwiftPos
- Cleaning the Tavern/ Hotel Rooms making beds, cleaning bathrooms
- Unstacking large pallets, stocking bottleshop
Bartender / Waitress
The Irish Village
Emerald, QLD
03.2019 - 11.2019
- Customer service, operating point of sale.
- Day to day operations of the venue.
- Successfully running a pass / ability to carry three plates.
- Nightclub bar set up to ensure a smooth service.
- Training of new staff
- Day to day cleaning.
- Learnt how to make a variety of cocktails / shot, ability to make up new cocktails.
Team Member
KFC
Gympie, QLD
01.2016 - 03.2019
- Customer service, including assisting customers through use of strong product knowledge.
- Cash handling, including touch screen register use and eftpos.
- Handling open and close shifts.
- Food preparation and cooking to meet food safety and hygiene standards.
- Cleaning of customer and kitchen areas to meet hygiene standards.
Education
Responsible Management of Licensed Venues -
Industry Training Services
09.2021
Responsible Service of Gaming (RSG) -
Regional
01.2019
Responsible Service of Alcohol (RSA) -
Regional
01.2018
Food Handling and Preparation KFC In-House Training -
01.2016
Junior Certificate (Year 10 -
James Nash High School
01.2015
LICENCES -
QUEENSLAND DEPARTMENT OF MAIN ROADS & TRANSPORT
Skills
- Shift scheduling
- New employee training
- Process updates
- Communication
- Customer service
- Team management
- Active listening
- Computer skills
REFEREES
Danni Ruggieri
Venue Owner
The Golden Orange Hotel Motel, Gayndah QLD
0468 347 585
Janie Golby
Assistant Manager
Dooleys Tavern, Springsure QLD
0434 245 100
Darlz Mackenzie
Assistant Manager
The Irish Village, Emerald QLD
0416 678 279
Meagan Zahner
Duty Manager
KFC, Gympie QLD
0418 791 276
Timeline
Duty Manager
Hotel Stuart
12.2023 - Current
Venue Manager
The Golden Orange Hotel Motel
05.2022 - 05.2023
Administration Assistant
Blackdown Accomodation Services
12.2021 - 05.2022
Duty Manager / Accomodation Manager
The Capricorn Hotel
02.2021 - 11.2021
Bartender / Housekeeping / Motel / Bottleshop
Dooleys Tavern
01.2020 - 12.2020
Bartender / Waitress
The Irish Village
03.2019 - 11.2019
Team Member
KFC
01.2016 - 03.2019
Responsible Management of Licensed Venues -
Industry Training Services
Responsible Service of Gaming (RSG) -
Regional
Responsible Service of Alcohol (RSA) -
Regional
Food Handling and Preparation KFC In-House Training -
Junior Certificate (Year 10 -
James Nash High School
LICENCES -
QUEENSLAND DEPARTMENT OF MAIN ROADS & TRANSPORT
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