Karam Sofi
Perth,WA
Summary
Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
2
2
years of professional experience
Work History
Auto Dismantler
A1 Malaga
Perth, WA
08.2023 - Current
- Dismantled engines by removing cylinder heads, oil pans, gaskets and other engine parts.
- Operated power tools such as saws, grinders, drills and pneumatic wrenches safely.
- Loaded scrap metal onto trucks for transport to the recycler or salvage yard.
- Maintained a clean work area throughout the day including sweeping floors and wiping down surfaces regularly.
- Performed regular maintenance checks on tools used during dismantling processes.
- Sorted through piles of scrap metal for usable parts that could be resold.
- Inspected used auto parts for wear or damage prior to purchase or sale.
- Disassembled vehicles to remove parts and components for reuse, resale or recycling.
Customer Service Lead
Charcoal Chicken
Morley, WA
05.2022 - 06.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Handled customer inquiries and complaints in a professional manner.
Education
High School Diploma -
Australian Islamic College
Perth, WA11-2023
Certificate IV - Business
Australian Institute of Technology Transfer
Perth, WA11-2023
Certificate IV - Retail (Workplace Training And Assessment)
Australian Institute of Technology Transfer
Perth, WA11-2023
Certificate II in Automotive Vocational Preparation - Automotive Mechanics
TAFE WA North Metropolitan
Perth, WA11-2022
Certificate II - Workplace Skills
IVET Institute
Perth, WA11-2022
Skills
- Hazardous Material Handling
- Mechanical Aptitude
- Hand-Eye Coordination
- Heavy Lifting
- Workplace Safety
- Decision-Making
- Time management abilities
- Problem-Solving
- Valid Driver's License
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Auto Dismantler
A1 Malaga
08.2023 - Current
Customer Service Lead
Charcoal Chicken
05.2022 - 06.2023
High School Diploma -
Australian Islamic College
Certificate IV - Business
Australian Institute of Technology Transfer
Certificate IV - Retail (Workplace Training And Assessment)
Australian Institute of Technology Transfer
Certificate II in Automotive Vocational Preparation - Automotive Mechanics
TAFE WA North Metropolitan
Certificate II - Workplace Skills
IVET Institute
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