Karan Dagli
(Citizen),Perth WA
Summary
Claims officer with extensive experience in investigating and processing insurance claims in compliance with GICOP guidelines. Demonstrates strong investigative skills and a keen ability to assess claim validity, leading to effective negotiation of settlements. Proven track record of successfully resolving claims, enhancing customer satisfaction and company reputation.
Overview
7
7
years of professional experience
Work History
Claims Officer
NM insurance
11.2025 - Current
- Controlling end to end claims in compliance with GICOP guidelines and regulatory standards.
- Total loss claims and complex claims handling.
- Communicated with insured via phone and email, provided claim updates, and resolved inquiries to enhance client satisfaction.
- Identified and managed recovery opportunities to maximize claim recovery.
- Ensuring client focused outcomes adhering to strict GICOP regulatory and protocols.
- Resolved non-compliant issues and escalated to maintain compliance standards.
Claim Lodgment Consultant
Hollard Insurance Group
09.2023 - 10.2025
- Lodged home and motor claims for CBA insurance in Hollard, facilitating efficient claims management.
- Processed property and motor claims, determined coverage, and ensured accurate settlements to support timely client resolutions.
- Identified potential fraud cases during claims processing.
- Made decisions on claims based on policy guidelines and evidence.
- Drafted denials and CSFS, providing clear communication to clients regarding claim outcomes.
- Reviewed product disclosure statements for accuracy and compliance.
- Call Builders for assessment or repair updates.
Claim consultant at IAG (Insurance Australia Group)
TSA Group
02.2023 - 10.2023
Telstra Business Assurance Team Member
TSA Group
08.2022 - 02.2023
Shift Runner
Dominos
03.2019 - 07.2021
Education
Masters - Information Technology, Management
Murdoch University
Perth01.2021
Skills
- Claims Decision Making
- Review Assessment reports
- Insurance claims management
- Coverage assessment
- Claims negotiation
- Fraud detection
- Property, Motor and Caravan claims
- GICOP compliance
- Customer relationship management
- Dispute resolution and customer service
- Attention to detail
Hobbies and Interests
- Making desserts
- Listening to music
- Travelling
- Playing sports like Cricket and Tennis
References
Available on request.
Timeline
Claims Officer
NM insurance
11.2025 - Current
Claim Lodgment Consultant
Hollard Insurance Group
09.2023 - 10.2025
Claim consultant at IAG (Insurance Australia Group)
TSA Group
02.2023 - 10.2023
Telstra Business Assurance Team Member
TSA Group
08.2022 - 02.2023
Shift Runner
Dominos
03.2019 - 07.2021
Masters - Information Technology, Management
Murdoch University