KARAN KOUL
Summary
Dynamic professional with over 2 years of experience in Retail and Business Consulting, coupled with a strong background in financial analysis and reporting. Proven track record of delivering high-quality outcomes, adept at managing multiple projects, conducting quality checks, and fostering positive relationships. Exceptional analytical skills in Advanced Excel and Power BI, with a commitment to excellence and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Engagement Coordinator
KPMG Australia
02.2023 - Current
- Proactively engaged with over 80 clients in the FMCG, mining, advertising, and telecommunications sectors, consistently delivering high-quality outcomes and drafting reports such as client audit reports, management representation letters, and engagement contracts
- Performed detailed data analysis using Advanced Excel and Power BI, aiding in the production of cross-functional team reports
- Managed multiple projects within a portfolio, coordinating activities effectively and addressing risks proactively, while offering strategic proposals for internal team growth and CRM business advancement.
- Established clear communication channels with stakeholders, facilitating smooth coordination of all event aspects.
- Mentored junior team members in effective engagement practices, enhancing overall team performance over time.
Consultant
KPMG Australia
04.2022 - 01.2023
- Worked closely on Australia's largest financial advice remediation project, ensuring high-quality deliverables were consistently provided in a timely manner
- Conducted comprehensive quality checks, including full end-to-end reviews, using standard processes and criteria to maintain independence and ensure consistent outcomes
- Provided constructive written and verbal feedback to Peer Reviewers to enhance communication effectiveness
- Managed the caseload to consistently achieve 125% of KPIs while maintaining 100% quality outcomes
- Monitored the number of QC checks for each Peer Reviewer and supported their adherence to client methodology
- Collaborated with various stakeholders to assess issue escalation needs and developed strong working relationships with clients, building a level of influence.
Analyst
eClerx.
07.2019 - 02.2020
- Delivered prompt and professional customer support via phone, email, and chat
- Addressed customer inquiries, resolved issues, and provided accurate information
- Built strong relationships with clients, exceeding customer expectations
- Collaborated with cross-functional teams to ensure effective issue resolution.
Education
Master of Marketing -
RMIT University
Melbourne, VIC01.2022
Bachelor of Commerce -
Panjab University
Chandigarh, India01.2019
Skills
- Stakeholder Management
- Strategic Thinking
- Risk Assessments
- Project Planning
- Volunteer Management
- Proposal Development
Certification
- The Fundamentals of Digital Marketing
- Digital Marketing Foundations
- Google Analytics
- Digital Solutions Design
- Fundamentals of User Experience Design
Work Integrated Learning
Deloitte Digital, Melbourne (07/2021, 10/2021)
Analyzed vaccine passport experience by evaluating secondary and primary sources like databases, articles, surveys, and interviews., Created personas & journey maps, constructed a CX vision strategy and developed interesting solutions for Marvel Stadium.
Rocketseeder, Melbourne (07/2021, 10/2021)
BusWIL compliance in-class project with Rocketseeder (Strategic Marketing)., Working towards developing a strategic plan to help them grow their business by analyzing the 5 C's - Context, customer, Company, Collaborators and Competitors, TOWS, implementation, financial analysis, and proving recommendations.
AirCart, Melbourne (07/2021, 10/2021)
BusWIL compliance in-class project with RMIT Activator AirCart. Communicated with the client and discussed the client's brief and requirements., Developed an industry report based on thorough competitor analysis, identifying key opportunities, market analysis, helped in evolving company's positioning map as well as categorizing target markets while outlining decision making process and marketing strategy that required a consumer behavior focus.
Extracurricular Activities
Student Staff Consultative Committees (SSCCs) Representative, RMIT Melbourne, 03/2021, 10/2021
Peer Mentor, RMIT, 03/2021, 10/2021
Events Coordinator Committee, KPMG Australia, Sydney, 04/2022, 10/2022
Timeline
Engagement Coordinator
KPMG Australia
02.2023 - Current
Consultant
KPMG Australia
04.2022 - 01.2023
Analyst
eClerx.
07.2019 - 02.2020
Master of Marketing -
RMIT University
Bachelor of Commerce -
Panjab University
- The Fundamentals of Digital Marketing
- Digital Marketing Foundations
- Google Analytics
- Digital Solutions Design
- Fundamentals of User Experience Design
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