Microsoft office
Karan MEHTA
Prospect,SA
Summary
Karan Mehta is an Experienced and skillful Inbound and Outbound Customer Service agent delivering Knowledgeable and a dedicated customer service professional with extensive experience in transport and education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Uber Driver
Uber
Adelaide, South Australia
07.2020 - Current
- Deliver optimum level of customer service with excellent communication skills and professional manner, understanding the needs of the clients and transporting clients safely in the desired destinations
- Greeting customers
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Stored passenger luggage and personal items with care for safety and security
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Arrived on time to customer appointments
- Demonstrated decision making, quick thinking and conflict resolution skills amongst the clients as required.
Course Consultant
Australian Institute of Business
Adelaide, SA
11.2019 - 11.2020
- Be the first point of contact for our prospective students, answering any questions and booking a time for them to talk to a Course Advisor
- Use a consultative approach to assist prospective students who have enquired about one of our courses
- 2
- Provide interactions with prospective students via telephone (inbound and outbound), email, social media, and live chat
- Focus on achieving conversion and high-quality targets
- Provide a high level of accuracy regarding all administrative tasks related to the role
- Actively and positively participate in training initiatives to improve skills, knowledge and raise awareness of not only the organizations internal functioning but also the education industry overall
- Guide customer to why education is important and how an education can change their life
- Maintained current knowledge of applicable sales and product changes to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Demonstrated features, answered questions, and offered solutions
- Scheduled appointments and managed master calendar
- Responded to in-person and telephone requests for information about company offerings.
Fitness support coordinator
Southern Cross Care
01.2019 - 01.2020
- Assisted residents to maintain active, mobile, fitness and healthy lifestyle
- Demonstrated effective communication and rapport building with the residents
- Demonstrated person-centered approach customer service among the residents.
Removalist
Kane Logistics and Removals
Melbourne, VIC
03.2015 - 08.2019
- Worked closely with customer and businesses to maintain optimum levels of communication to effectively and efficiently complete projects
- Carried out day-day-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Served customers in a friendly, efficient manner following outlined steps of service
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Resolved problems, improved operations, and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support
- Manage accounts and follow up on outstanding in a polite and formal manner.
Customer Service Associate (Trainee)
ASA Portfolio Pvt Ltd
New Delhi, Delhi
07.2012 - 02.2013
- Interact with customers and enter orders in the system
- Updated customer records and sales
- Arrange shipments to customers
- Handle customer queries and complaints
- Managed day-to-day development issues.
Operations Assistant
Securities and Pvt Ltd
New Delhi, Delhi
01.2011 - 06.2012
- Ensuring all administrative records are entered and updated correctly
- Gathered, organized, and modeled data to assist management in making key decisions
- Managed and maintained file system covering expenses, reports, and support documentation
- Prepared and proofread reports detailing operations activities
- Assisted operations manager with planning of routine operations and special projects
- Solved problems timely and effectively, ensuring customer satisfaction
- Built and maintained relationships with affluent club members and guests.
Education
Advance Diploma of Leadership & Management - Advance Diploma
Jabin Hopkins Institute of Technology
Adelaide City 08.2020 - 09.2021
MBA - International Management
Federation University
Adelaide, SA 03.2014 - 11.2017
No Degree - International Business
Griffith University
BBA - Marketing
Bharti Vidyapeeth University
New Delhi, India 05.2009 - 05.2012
Diploma of Business - Business Administration
Southern Cross Education Institute
Adelaide, SA 01.2019 - 09.2019
No Degree - Accounting
CPA Australia
Melbourne, VICCertificate of Participation in TECHSPAN (Annual Technical Fest - undefined
Certificate of Appreciation for participation in (Annual sports meet - English
Waterford College of English Studies
Skills
Ability to retain the company informationExceptional communication skillsExcellent telephone etiquettesThrives in both autonomous and collaborative work environmentsIdentify opportunities to service new customersDecision making, problem-solving skills and conflict resolution skillsPro-active listening skillsAbility to cope under the pressure in calm manner and ability to meet deadlinesCreative and detail orientatedEffective time management and organizational skillsPositive and outgoing attitude, punctual and team playerCustomer service understandingPatience and EmpathyKeen to learn and develop knowledge and skillsResponsible and attentivenessOpen-mindedness, quick and critical thinkingFlexible
Software
Salesforce
Slack
Live Chat
Interests
Volunteering and community involvement
Photography
Outdoor sports
Travel
Timeline
Advance Diploma of Leadership & Management - Advance Diploma
Jabin Hopkins Institute of Technology
08.2020 - 09.2021
Uber Driver
Uber
07.2020 - Current
Course Consultant
Australian Institute of Business
11.2019 - 11.2020
Diploma of Business - Business Administration
Southern Cross Education Institute
01.2019 - 09.2019
Fitness support coordinator
Southern Cross Care
01.2019 - 01.2020
Removalist
Kane Logistics and Removals
03.2015 - 08.2019
MBA - International Management
Federation University
03.2014 - 11.2017
Customer Service Associate (Trainee)
ASA Portfolio Pvt Ltd
07.2012 - 02.2013
Operations Assistant
Securities and Pvt Ltd
01.2011 - 06.2012
BBA - Marketing
Bharti Vidyapeeth University
05.2009 - 05.2012
No Degree - International Business
Griffith University
No Degree - Accounting
CPA Australia
Certificate of Participation in TECHSPAN (Annual Technical Fest - undefined
Certificate of Appreciation for participation in (Annual sports meet - English
Waterford College of English Studies