Karan Monga
Victoria
Summary
Dynamic Retail Manager with a proven track record at Hira Footware, enhancing customer satisfaction and team efficiency. Expert in inventory control and cash management, with a flair for resolving complaints and coaching teams. Skilled in strategic selling and bilingual in Hindi and Punjabi, consistently achieving quality and budget targets.
Overview
11
11
years of professional experience
Work History
Retail Manager
Hira Footware
01.2014 - 08.2024
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Education
Bachelor of Arts -
NJSA College
Kapurthala 03.2013
Skills
- Customer Service
- Cash Management
- Inventory Control
- Complaint resolution
- Team Training
- Strategic selling
- Quality Assurance
- Budget Planning
- Multilingual
- Fluent in Hindi and Punjabi
- Teamwork and Collaboration
- Problem-Solving
Timeline
Retail Manager
Hira Footware
01.2014 - 08.2024
Bachelor of Arts -
NJSA College
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