KARAN NADPARA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bp Retail Perth
12.2023 - Current
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
- Operated money handling equipment and processed financial transactions accurately and securely
- Processed customer transactions accurately and efficiently, resulting in a X% increase in daily sales
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Streamlined payroll processes by implementing efficient software and automation tools.
Customer Service Representative
BP Retail
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Head Chef
Mondo Fresco Pty Ltd
10.2020 - 10.2022
- Designed and implemented a menu that was compliant with dietaryrestrictions and food allergies
- Developed a system for training new kitchen staff, resulting inquicker onboarding and improved efficiency in the kitchen
- Trained and managed a team of X cooks and dishwashers,resulting in a X% decrease in turnover rate
- Implemented a new inventory control system that reduced food wasteby X%, resulting in significant cost savings
- Food service Assistance, Juniper Aged Care Perth
- Customer Service Skills
Food Service Assistant
Juniper Aged Care
07.2019 - 10.2020
- Coordinated food preparation and delivery to ensure timely service, resulting in a high level of customer satisfaction
- Assisted residents with dining, including cutting food and providing assistance as needed
- Demonstrated excellent customer service skills by providing assistance and responding to inquiries in a timely manner
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
Restaurant Manager
Mondo Fresco PTY Ltd
06.2017 - 07.2019
- Monitored inventory levels and ordered supplies to ensure food qualityand minimize waste
- Ensured compliance with health and safety regulations, resulting insuccessful health inspections
- Developed and maintained relationships with vendors to ensure qualityproducts at competitive prices
- Created and enforced a comprehensive health and safety policy thatminimized the risk of accidents and food contamination
- Cafe and Restaurant Manager, Papa johns Perthpizza and cafe
Education
Diploma - Business
Australian Perthinstitute of commerce and Technology
Diploma - Hospitality Management
Sero PerthInstitute
Bachelors of Computer Application -
GKCKBosamiya college
Diploma of Business - Business Administration And Management
Australian Institute of Computer Technology
Perth07.2014
Skills
- Effective Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- PROFILE
- Dedicated Customer Service Representative dedicated to providing quality
- Care for ultimate customer satisfaction Proven ability to establish and maintain
- Excellent communication and relationships with clients Adept in general
- Accounting and finance transactions Dedicated to identifying customer needs
- And delivering effective solutions to all problems Excellent time management
- Skills combined with a superior knowledge of the customer service industry
- Bilingual, hardworking, and ready to join my next team
- Customer Relations
- Business Development
- Operations Oversight
- Store Organization
- Shift Scheduling
Certification
COURSESXero & Myob Professional Course, ComputerTraining onlineJan 2023 — Mar 2023
Languages
Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Assistant Store Manager
Bp Retail Perth
12.2023 - Current
Customer Service Representative
BP Retail
12.2022 - 12.2023
Head Chef
Mondo Fresco Pty Ltd
10.2020 - 10.2022
Food Service Assistant
Juniper Aged Care
07.2019 - 10.2020
Restaurant Manager
Mondo Fresco PTY Ltd
06.2017 - 07.2019
Diploma - Business
Australian Perthinstitute of commerce and Technology
Diploma - Hospitality Management
Sero PerthInstitute
Bachelors of Computer Application -
GKCKBosamiya college
Diploma of Business - Business Administration And Management
Australian Institute of Computer Technology
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