Karan Nagar
Quakers Hill,Australia
Summary
Goal-oriented Consultant who successfully assists companies by developing and implementing updates to operational & regulatory compliance strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
14
14
years of professional experience
Work History
Senior Business Analyst
Australian retirement trust
Sydney, NSW
10.2022 - Current
- Performed root cause analysis on archer incidents raised on MAAS MATS reporting to determine underlying issues in current reporting design.
- Conducted gap analysis between current state processes and desired future state processes.
- Conducted interviews with stakeholders to gather information about their expectations of the system's functionality.
- Maintained an up-to-date repository of all project deliverables including documents, reports, presentations.
- Facilitated brainstorming sessions with stakeholders to identify business objectives and functional requirements.
- Assisted in developing test plans based on functional requirements and user stories.
- Performed gap analysis between current systems and desired outcomes as part of requirement gathering process.
- Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.
- Ensured that all deliverables meet predefined quality standards before release.
- Identified areas where existing processes can be improved upon through automation or streamlining.
- Worked closely with product owners to define acceptance criteria for features.
- Led workshops with stakeholders to review design documents and provide feedback on the proposed solutions.
Business Analyst
Westpac – Specialized Business
11.2021 - 09.2022
- As a Business Analyst I worked with the Auto-Finance and Equipment Finance product owners, project managers, collection business, operations team, customer care, risk, compliance, change team, internal & external technology teams, and external consultants to deliver various components across multiple workstreams
- This includes:
- Migration Workstream – Westpac business uses various IT platforms to manage collections & hardship activities in the current state
- I performed current and future state analysis, mapped data to future state, resolved data quality issues, run workshops with business users to reach agreements and obtained signoff
- I also prepared testing scenario, perform testing, support business users during testing & dress rehearsals.
- Functional Uplift Workstream – I performed strategy analysis to find the solutions for managing reconciliation process between CFA admin and collections, as a next step leading the change to create a user interface for each user class.
- Implementation Workstream – Responsible for some of the Implementation planning and preparation tasks.
- Tools used – JIRA , Confluence , Visio & Sharepoint.
Senior Business analyst /Sr Risk Consultant
Tekskills / Genpact (Deployed on a Project for Big 4 bank)
06.2020 - 10.2021
- Worked for a regulatory compliance uplift project within Institutional Banking- FCC space for transformation of regulatory reporting procedures
- Performing requirement elicitation and facilitating workshops with the stakeholders
- Preparing and delivering the solution documents, use case documents, solution proposals and test plans
- Defining and documenting As-Is and To-Be business process maps to ensure the seamless integration of the client into the operational flow
- Identifying and defining appropriate project scope to deliver desired business outcomes
- Conducting risk analysis, gap analysis and impact analysis of the change requests
- Implementing solutions to improve the processes and clearing the On hold backlogs with the potential workable solutions
- Communicate desired outcomes of business requirements to technical analysts and developers to ensure that development team delivers the business functionality as required
- Delivering project reporting for project tasks, support work streams activities, proactively log risks and issues
- Supporting co-ordination of activities to complete business and operational readiness, including client-facing Service Level Agreements (SLAs)
- Collaborating with FM legal teams, Business unit, internal teams and technologies to implement the process and parallelly work on deployment of the tool
- Attending Stakeholder connects to provide an update on daily statistics and discussing any pain points or addressing any knowledge gaps within the operational working group
- Actively leading automation drives with current process to enable quick delivery based on workstreams.
Financial Crime AML & CTF Analyst
Commonwealth Bank Australia (CBA)
10.2018 - 05.2020
- Conduct, perform and complete Enhanced Customer Due Diligence & Transaction Monitoring review of alerts for consumers and businesses within defined SLA’s and utmost accuracy
- Primarily worked on conducting reviews for High Risk customers – Trusts /companies /charities Cases triggered against Section 49 notices, FCIU & Escalation bucket – 10+SMR’s
- Identifying risks within specified Service Level Agreements and conduct Enhanced Customer Due Diligence (ECDD), CDD for alerts raised
- Investigating, making logical findings and clearly articulate those findings about customer’s profile
- Identifying Beneficial Ownership and conducting ECDD
- Strong understanding of Australian AML/CTF/KYC laws, rules and regulations
- Perform change impact analysis to identify and address potential implications and risks of proposed changes
- Performing senior reviews and reviewing the work of other junior analysts
- Conducting review on S49 cases and submitting SMR’s to regulator based on findings
- Pro-actively identifying and driving Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency
- Systems worked on Pegasus, Jarvis, Factiva, Worldcheck, ABN lookup, VIVO, SAI Global, Hyperion, GDW, and Social Media etc
- Work on multiple AML related projects to enable KYC uplift, customer profiling, and system enhancements
- This includes requirements gathering, process mapping, and end user testing prior to business roll out.
Claims Support Officer
Suncorp
09.2018
- Partnered with the Injury Prevention and Intervention front line teams to resolve customer enquiries
- Supported the review of customer centric principles to ensure compliance with business plans
- Liaised with the payments processing team to ensure timely payments to injured workers
- Undertook a gap analysis to critically assess and identify improvement opportunities for business and system models.
Customer Service Associate
Tabcorp
07.2018 - 08.2018
- Assisted in the establishment and maintenance of an effective fraud monitoring system for all Tabcorp registered hotels, bistros and pubs
- Ensured all TAB operating venues were compliant with AML guidelines
- Coordinated the completion of the AML course for employees at all TAB venues, including the troubleshooting of any issues encountered by participants during course completion.
Senior Manager / Sr.Business Analyst
American Express GBT. / EXL Services (India) – Guragon
10.2014 - 06.2018
- Leadership of a team of six business analysts, to project manage the integration of multiple billing systems across APAC, EMEA, and North America into a single global billing and reporting system to improve billing operations and end to end client relationship management
- Identified testing scenarios and drove test cases (JIRA / Confluence) as part of the UAT work stream for system implementation
- Partnered with internal and external development and technology delivery teams to document and manage requirements, and prioritize dependencies to ensure successful solution delivery as per each sprint
- Provided process specific inputs for system enhancements
- Lead standup connects daily by establishing regular communications with key stakeholders, business partners and other working groups to discuss servicing issues, identify and resolve any problems that arose
- Undertook other projects in Insurance space to streamline existing process and supported in Business transformation initiatives.
Manager / Business Analyst
EXL Services
06.2012 - 09.2014
- Managed a team of ten financial and business analysts to ensure seamless service delivery of travel billing operations for corporate clients in the US market
- Prepared ad hoc reports, presentations, governance decks and process heat maps for senior leadership
- Delivery of the Business Insight & Treasury project which helped to address and remediate revenue leakage issues
- Key responsibilities included: Identification of opportunities to address process gaps that were resulting in revenue leakage
- Conducted an end to end review of the Customer Profiling & Settlement process to identify opportunities to reduce billing delays
- Defined business rules and process flows including contract review, client setup, approvals, settlement preparations, and invoicing
- Supported the creation of test cases and templates
- Developed a comprehensive change management plan to enable the smooth transition to an automated Excel based client profiling system
- Designed and conducted end use training sessions for all impacted teams.
Subject Matter Expert
EXL Services / American Express
01.2010 - 05.2012
- Profiling of financial terms in billing systems post reading the contractual agreements
- Owned specific project deliverable, as outlined in the charter and/or work plan; responsible to plan, lead, design, develop the assigned deliverables.
Education
SAFE 5 - Certified Scrum Master
Scaled Agile
MBA - Finance
IMT - CDL Ghaziabad
BCA - Commerce
Manonmaniam Sundaranar University
B. Com - Commerce
School of Correspondence
Skills
- Operations Analysis
- Process Mapping
- Requirements Gathering
- Stakeholder Management
- User Acceptance Testing
- Business Process Improvement
- Strategic Planning
Affiliations
- I enjoy spending time outdoors playing cricket
- Listening Podcasts
Timeline
Senior Business Analyst
Australian retirement trust
10.2022 - Current
Business Analyst
Westpac – Specialized Business
11.2021 - 09.2022
Senior Business analyst /Sr Risk Consultant
Tekskills / Genpact (Deployed on a Project for Big 4 bank)
06.2020 - 10.2021
Financial Crime AML & CTF Analyst
Commonwealth Bank Australia (CBA)
10.2018 - 05.2020
Claims Support Officer
Suncorp
09.2018
Customer Service Associate
Tabcorp
07.2018 - 08.2018
Senior Manager / Sr.Business Analyst
American Express GBT. / EXL Services (India) – Guragon
10.2014 - 06.2018
Manager / Business Analyst
EXL Services
06.2012 - 09.2014
Subject Matter Expert
EXL Services / American Express
01.2010 - 05.2012
SAFE 5 - Certified Scrum Master
Scaled Agile
MBA - Finance
IMT - CDL Ghaziabad
BCA - Commerce
Manonmaniam Sundaranar University
B. Com - Commerce
School of Correspondence
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