Karan Sachdeva
Southport,Australia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
01.2025 - 04.2025
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Business Development Assistant
Hyflyer Global
08.2023 - 01.2025
- Created successful collaborations between international universities
- Promoting the agency's services to prospective students and universities
- Conducting research on international education trends and best practices
- Researched businesses aligned with company offerings to determine leads.
Food and Beverage Supervisor
ALR International Pvt Ltd
10.2017 - 02.2021
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
- Developed a comprehensive inventory system to track, monitor, and analyze usage and order levels
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Assistant Sales Manager
Ferrotech Engineers
07.2016 - 07.2017
- Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales
- Developed a customer service strategy that improved customer satisfaction
Education
Masters of Business Advanced - Sports Management
Griffith University
02.2020
Bachelors of Commerce Honours - Management
Institute For Excellence in Higher Education
Bhopal, India07.2017
Skills
- Adaptability
- Customer Service
- Leadership Skills
- Ability to Work in a Team
- Customer Relationship Management
- Complex Problem Solving
- Communication Skills
- Complaint resolution
- Multi-task management
Languages
English
Hindi
Punjabi
Personal Information
- Date of Birth: 23/04/1996
- Nationality: Indian
Timeline
Customer Service Representative
Foundever
01.2025 - 04.2025
Business Development Assistant
Hyflyer Global
08.2023 - 01.2025
Food and Beverage Supervisor
ALR International Pvt Ltd
10.2017 - 02.2021
Assistant Sales Manager
Ferrotech Engineers
07.2016 - 07.2017
Masters of Business Advanced - Sports Management
Griffith University
Bachelors of Commerce Honours - Management
Institute For Excellence in Higher Education
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