Karan Ukani
Melton South
Summary
Operations-focused professional with 3+ years of experience supporting mission-critical operations inside AWS Data Center environments across MEL60, MEL62, MEL61 and MEL702. Strong focus on safety, compliance, and documentation with proven ability to coordinate contractors/vendors, raise and escalate incidents, and maintain operational continuity in a 24/7 critical facility. Experienced using AWS tools including Optics, SIM ticketing, Quip and Lenel. Highly motivated to transition into Data Center Engineering Operations (DCEO)
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Support / Site Compliance (Security)
AWS Data Center (Onsite via Wilson Security)
06.2021 - Current
- Supported daily operations across multiple AWS Data Center sites (MEL60, MEL62, MEL61, MEL702), adapting quickly to site-specific procedures and operational requirements.
- Coordinated contractor/vendor movements and access governance to ensure work activities aligned with approved procedures, restricted-area protocols, and safety/security requirements.
- Raised and escalated incidents to AWS operators/engineers for contractor smart-hands issues and access/service constraints to support fast resolution and minimize operational impact.
- Produced and maintained daily shift handover reports, ensuring accurate updates, incident notes, and operational continuity across rotating 24/7 shifts.
- Supported emergency response readiness through participation in site safety drills and fire drills; assisted during a real alarm activation and coordinated with Fire Brigade response onsite.
- Maintained detailed logs and documentation using AWS tools (Optics, SIM ticketing, Quip, Lenel) with strong attention to detail and compliance discipline.
- Assisted with onboarding and mentoring of new staff to meet AWS site standards and operational expectations.
WHS Representative — Inter Varsity Basketball Championship
03.2019
- Delivered pre-start safety briefings and supported incident response processes for injuries; completed incident reporting and ensured participant safety standards were followed.
Vacation Student — Metro Trains Melbourne (IT Team)
11.2016
- Supported IT engineers with workstation setup and assisted with hardware inventory and troubleshooting tasks.
Education
Diploma - Sports Development
Box Hill Institute of TAFE
Melbourne, Victoria, VIC12-2019
Skills
- Critical environment / data center operations exposure
- Incident escalation, reporting & SLA mindset
- Contractor / vendor coordination (smart hands & access governance)
- Change & incident ticketing awareness (SIM)
- Operational documentation & daily shift handovers
- Risk identification & mitigation mindset
- Safety-first culture (WHS, drills, emergency response support)
- Stakeholder communication (Ops, engineers, vendors)
- Tools: Optics, SIM, Quip, Lenel Microsoft Office
Certification
- Security License (VIC) — 2021
- Provide First Aid (Knights College) — 2020-11
- Diploma of Sports Development — Box Hill Institute (2019)
- Certificate III & IV in Sports and Recreation — Box Hill Senior Secondary College (2017–2018)
- VCE Completion — 2018
- Working With Children Check (VIC)
WORK RIGHTS
Australian Citizen — Full working rights
Timeline
Operations Support / Site Compliance (Security)
AWS Data Center (Onsite via Wilson Security)
06.2021 - Current
WHS Representative — Inter Varsity Basketball Championship
03.2019
Vacation Student — Metro Trains Melbourne (IT Team)
11.2016
Diploma - Sports Development
Box Hill Institute of TAFE