Karan Partap Singh
29 Dongola Circuit, Schofields,New South Wales
Summary
Experienced Store Manager and Customer Service Representative with over 5 years of experience. Currently employed by Coles Liquor Group as a Store Manager. Developed advanced skills and knowledge for overseeing customer service teams and resolving customer complaints. Passionate about promoting lasting customer satisfaction by delivering quality service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Effective team leader when helping numerous stores remain on schedule by working quickly and coordinating with other team members.
Overview
4
4
years of professional experience
Work History
Store Manager - Liquorland
Coles Liquor Group
06.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Leading team of 10 employees
- Have excellent experience in developing creative solutions to prevent delays and missed targets.
- Provide effective, quality customer services to customers shopping with Coles Liquor to meet the information, safety, and security needs of customers.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Remove hazards to prevent slips, trips, and falls.
- Managed communications flow to employees and customers regarding receiving, dispatching, stock management, arrivals, delays, and closures.
- Performing safe working and operational procedures necessary for safety and effective store operation and to meet safe working requirements.
- Worked on special events.
- Have excellent experience in handling end to end recruitment process and handling payroll using UKG Dimensions.
- Monitoring customer behaviours to identify and prevent potential problems.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increase customer satisfaction rating, and answering any customer enquiries where possible.
Assistant Store Manager - First Choice Liquor
Coles Liquor Group
09.2021 - 06.2022
- To manage store presentation.
- Responsible for the store’s inventory.
- Team member development and most importantly, customer experience.
- Assist the Store Manager to lead your team through effective coaching and support to ensure ongoing business development and growth.
- To deliver business objectives, work towards key performance indicators, drive sales and growth.
- To effectively manage administration of your store from payroll through to stock ordering.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine sales.
- Trained staff on operating procedures and company services.
- Process payroll of all team members.
- Stock ordering on big scale and manage the volume of stock on sales predictions.
- Processing invoices.
- Delivering all reports to head office and reporting to Area Manager on weekly basis.
- Maintain all the administrative metrics all the time.
- To improve stock metrics, sales metrics, maximum customer satisfaction and minimizing stock loss.
Duty Manager - Dan Murphys
Endeavour Group
11.2019 - 08.2021
- Welcomed, greeted, and assisted customers in high traffic store.
- Helped customers by approaching conversations with positive attitude.
- Helped customers complete purchases, locate items, and join reward programs to promote. loyalty, satisfaction, and sales numbers.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests.
- Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Cross-trained and provided back up for customer service managers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Master of Applied Information Technology -
Victoria University
Sydney, NSW06.2021
Bachelor of Computer Application -
Guru Nanak Dev University
Jalandhar 06.2015
Skills
1Well developed oral communication skills
2 Problem solving and analysis skills for identifying and managing customer needs
3 Well developed interpersonal skills, including people management and conflict resolution skills, to control crowd movement during peak times
4 Competency in safeworking and emergency procedures
5 Sound knowledge of safe working and emergency procedures
References
Available on request.
Timeline
Assistant Store Manager - First Choice Liquor
Coles Liquor Group
09.2021 - 06.2022
Store Manager - Liquorland
Coles Liquor Group
06.2021 - Current
Duty Manager - Dan Murphys
Endeavour Group
11.2019 - 08.2021
Master of Applied Information Technology -
Victoria University
Bachelor of Computer Application -
Guru Nanak Dev University
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