Karanveer Singh
Schofields,Australia
Summary
Highly communicative individual with strong interpersonal skills and ability to adapt to team environments. Motivated by challenge, astute and dedicated student working to highest ability. Successfully manages part-time employment and ongoing volunteer engagement, demonstrating focus on community. Customer service experience showcases reliability, honesty, integrity, and collaboration skills. Maintains professional appearance and respectful, business-like manner.
Overview
10
10
years of professional experience
Work History
Retail Assistant Manager
Telstra
01.2024 - 12.2025
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Consultant
Telstra
10.2023 - 01.2024
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
Customer Representitive
Salmat
12.2018 - 09.2019
- Inbound calling
- Customer Delivery Management.
- Responsibilities
- Understanding the various financial products and studying them against competition.
- Calling the prospective customers to explain them about the products.
- Sending the filled up forms for further processing and closing the deal.
- Coordinating with the processing department for updates on a client’s product status.
- Offering after sales services.
Customer Representitive
Acacia Industries
02.2018 - 11.2018
- Inbound and outbound calling.
- Taking and submitting orders for customers.
Front counter assistant
Mcdonalds
03.2016 - 12.2017
- Cashier, Customer service.
- This first-time casual position involved undertaking extensive training in customer service skills and sales techniques for this well-known fast food outlet.
- Achievements and Contributions
- Customer Service: Assisted customers with all orders. Ensured the accurate collection of information relating to specific orders and ad hoc requests.
- Transaction Processing: Managed cash and EFTPOS payments. Accurately recorded all cash movements while following policies on large note transactions and cash out.
- Cleaning: Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and Food Safety regulations.
Education
High School - undefined
Arthur Philip High School
Parramatta, New South Wales11.2014
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- POS Terminal
- EFTPOS
- Salesforce
- CRM Systems
Timeline
Retail Assistant Manager
Telstra
01.2024 - 12.2025
Retail Consultant
Telstra
10.2023 - 01.2024
Customer Representitive
Salmat
12.2018 - 09.2019
Customer Representitive
Acacia Industries
02.2018 - 11.2018
Front counter assistant
Mcdonalds
03.2016 - 12.2017
High School - undefined
Arthur Philip High School
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