KARDELEN CORKILL
Melbourne,VIC
Summary
I am a hardworking, organised, enthusiastic and dedicated individual with experience as a bartender, functions and events manager and venue manager. Focused on successful team building, cost-cutting and operational improvements.
Overview
3
3
years of professional experience
Work History
Operations Manager
Icon Hospitality
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Functions and Events Manager
Icon Hospitality
08.2023 - 03.2024
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Assistant Operations Manager
State Swim, Craigieburn
03.2023 - 06.2023
- This role included managing staff, creating rosters, running and creating the best swim school program possible.
Acting Venue Manager
Prince Alfred Hotel, Port Melbourne
10.2022 - 01.2023
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Swim School Manager
Windy Hill Fitness Centre - Essendon
10.2021 - 01.2023
- The key tasks and responsibilities of this role included reaching out to schools and organise events, rostering, invoicing, and overall running the best swim school possible.
Bartender
Union Hotel, Ascot Vale
01.2022 - 10.2022
- Within this role, my main responsibilities were to provide excellent customer service to all patrons, taking orders, running food and maintaining the floor.
Education
Bachelor in Business -
Victoria University, City Campus
Associate Degree in Health Science -
RMIT, City Campus
01.2021
Skills
- Hardworking
- Organised
- Dedicated
- Punctual
- Excellent communication skills
- Attention to detail
- Willing to learn
References
- Kristine Nyblom, 0449 256 482
- Tyson Cummings - 0481 961 743
Timeline
Operations Manager
Icon Hospitality
03.2024 - Current
Functions and Events Manager
Icon Hospitality
08.2023 - 03.2024
Assistant Operations Manager
State Swim, Craigieburn
03.2023 - 06.2023
Acting Venue Manager
Prince Alfred Hotel, Port Melbourne
10.2022 - 01.2023
Bartender
Union Hotel, Ascot Vale
01.2022 - 10.2022
Swim School Manager
Windy Hill Fitness Centre - Essendon
10.2021 - 01.2023
Bachelor in Business -
Victoria University, City Campus
Associate Degree in Health Science -
RMIT, City Campus
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