Kareen Bawa
Ascot Park,SA
Summary
Driven and decisive Recruitment Specialist offering 5+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution.
Overview
8
8
years of professional experience
Work History
Recruitment Specialist
Ink It Solutions
06.2018 - Current
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Collaborated with hiring managers to understand their staffing needs and develop recruitment plans accordingly.
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Assisted in developing offers of employment including salary negotiation and benefit packages.
- Monitored performance of current employees against established standards; provided coaching when needed.
- Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
- Maintained detailed records of recruiting activities such as interviewing notes, offer letters.
- Identified potential candidates through job postings, online databases, and referrals.
- Conducted initial phone screenings with prospective candidates.
- Scheduled in-person interviews for management review.
CUSTOMER SERVICE REPRESENTATIVE
Telstra
06.2020 - 01.2023
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
COMPLAINTS MANAGER
TSA
03.2020 - 06.2020
- Efficient and effective daily management of financial advice complaints
- Adherence to maintained and timeframes
- Directly manage complaints administrative team
- To assist in development and management procedures and policies for complaints
- Established KPIs to oversee complaint volume, resolution time and other relevant metrics
- To keep up to date with current issues regarding complaints and risks and ensure that managers are kept well informed of developments and their implications.
PROJECT CO-ORDINATOR
Think180
12.2019 - 03.2020
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
- Preparing necessary presentation materials for meetings
- Providing administrative support as needed
- Developing, reviewing and negotiating variations to contracts, programs, projects and services
- Working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
- Responding to inquiries and resolving problems concerning contracts, programs, projects, services provided, and persons affected.
EXECUTIVE HUMAN RESOURCE MANAGER
Cyber Gaming Pvt Ltd
06.2016 - 04.2017
- Direct all hiring and training procedures for new employees
- Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive
- Coordinate and direct work activities for managers and employees
- Foster cross-functional relationships and ensure managers and employees are properly connected
- Promote a positive and open work environment where employees feel comfortable speaking up about issues
- Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks.
Education
Master of Project Management -
University of South Australia
Adelaide, SA06.2019
MBA -
Pune University
05.2016
BBA -
Nagpur University
05.2014
Skills
- Trained in Salesforce
- Effective Communication
- Workforce Planning
- Recruitment and hiring
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Telstra
06.2020 - 01.2023
COMPLAINTS MANAGER
TSA
03.2020 - 06.2020
PROJECT CO-ORDINATOR
Think180
12.2019 - 03.2020
Recruitment Specialist
Ink It Solutions
06.2018 - Current
EXECUTIVE HUMAN RESOURCE MANAGER
Cyber Gaming Pvt Ltd
06.2016 - 04.2017
Master of Project Management -
University of South Australia
MBA -
Pune University
BBA -
Nagpur University
Similar Profiles
Ashok PandeyAshok Pandey
Recruitment Manager at Ink IT SolutionsRecruitment Manager at Ink IT Solutions
Jaikirat Singh BalJaikirat Singh Bal
Team Lead (IC Role) at INK IT Solutions (NTT Data)Team Lead (IC Role) at INK IT Solutions (NTT Data)
Diana Mejia AlvaradoDiana Mejia Alvarado
Owner at Ink Printing SolutionsOwner at Ink Printing Solutions