KAREENA KARKI
Homebush West,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have a background in Guest service as well as Administrative assistance roles with experience in exceptional customer service and managing office tasks.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Front Desk Supervisor
The Great Southern Hotel
Haymarket, NSW
10.2022 - Current
- Managed guest check-in and check-out procedures, reservations and payments using Opera software
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Track and follow-up different transaction.
- Provided administrative support to off shore administrative staffs, taking on additional tasks during high-volume periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
Food and Beverage Attendant/Hostess
Rydges Hotel
Sydney, NSW
09.2022 - 05.2023
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Operated POS system (Infrasys) to place order, total meal costs and add taxes for final bill calculation.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and to perform duties.
Food and Beverage Attendant
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
06.2019 - 03.2020
- Operated cash registers to handle both cash and card transactions.
- Placed orders and handled cash and bills through Micros system.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing leadership training to enhance job skills and knowledge.
Education
Bachelors in Hotel Management -
Nepal Academy of Tourism And Hotel Management
Kathmandu, Nepal04.2021
Master of Business Administration - Business Administration
Excelsia College
Macquarie Park, NSWSkills
- Leadership/Supervision
- Outstanding verbal and written communication
- Methodical multitasking
- Complaint resolution and decision making
- Inventory Monitoring
- POS system/ transaction
- Time management and prioritization
- Administration skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/Front Desk Supervisor
The Great Southern Hotel
10.2022 - Current
Food and Beverage Attendant/Hostess
Rydges Hotel
09.2022 - 05.2023
Food and Beverage Attendant
Waldorf Astoria Dubai Palm Jumeirah
06.2019 - 03.2020
Bachelors in Hotel Management -
Nepal Academy of Tourism And Hotel Management
Master of Business Administration - Business Administration
Excelsia College
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