Karen Abbott

• An all rounder looking after ever aspect of the Cafe, including Barista, Kitchen hand, greeting and presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request, including any dietary requirements.
• Displayed enthusiasm and promoted excellent service to customers, making sure every customer has a great experience, successfully having returnee's & increasing referrals, and walk-in business.
• Excellent at working the floor and making sure that all areas are clean, reset & tidy ready for the next guests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, from smaller groups to functions over over 100 & following strict service standards.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

As above

Silent Adventures (www.silentadventures.com.au) is my own business where i run Silent adventures for children, adults & companies, including "Sofitel Fiji Resort & Spa" a few times per year.

Some of the events include team building "Silent Neon Discos, Karaoke, Yoga, Mini Olympics, Movie Nights, seminars, companies events", we cater for what ever the customer/company requests.

l Founded FijiOz Foundation www.fijiozfoundation.com back in 2012, helping & supporting the beautiful people of Fiji.

• Filming & Editing many different types of events and companies, school concerts, weddings, music videos & more.