Karen Anderson
HOPE ISLAND,QLD
Summary
Dynamic professional, recognized for enhancing patient satisfaction through exceptional communication, care and management. Proven expertise in all practice operations, coupled with strong teamwork skills, leading to improved operational efficiency and seamless practice coordination. Committed to fostering collaborative relationships within healthcare teams and business stakeholders. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency.
Overview
5
5
years of professional experience
Work History
Patient Reconstructive Surgery Co-Ordinator
East Coast Plastic Surgery
12.2024 - Current
- Communicated with patients on phone and in person to enter and update medical history in database.
- Meticulously maintained surgeon's calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Counselled patients regarding personal financial responsibility.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Documented and collected patient data in Gentu to maintain accuracy and security.
- Fostered collaborative relationships among the health care team by communicating, responding to requests and building rapport.
- Coordinated with facilities to set up surgeries for three Plastic & Reconstructive surgeons.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks for three surgeons.
Ground Crew Member
Swissport
01.2024 - 05.2024
- Representing Bonza Airlines as Ground Crew Customer Service.
- Provided exceptional customer service to passengers during check-in boarding, disembarking, and any necessary assistance throughout their time at the airport.
- Supported team efforts in meeting airline performance metrics by consistently adhering to established guidelines for ground operations.
- Supported and communicated with flight crew to ensure seamless boarding, disembarkation and on-time departures.
- Coordinated with other airport departments baggage handling, facilitating seamless passenger experiences during each flight.
Practice Manager
Associate Professor Nicholas Smith
02.2021 - 01.2024
- Practice Management for Orthopaedic Hand & Wrist Surgeon.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of two office personnel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Consulted with healthcare professionals on business decisions.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Established and maintained effective communication with all business stakeholders, to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
Education
Bachelor of Early Childhood Education - Education
Western Sydney University
Sydney, NSWSkills
- Office administration/management
- Procedure development
- Medical billing and coding
- Financial estimates
- Maintaining effective patient relations & liaison
- Schedule coordination & calendar management
- Building collaborative & cohesive relationships with business stakeholders
- Teamwork and collaboration
- Organizational time strategies
- Responsive to changing needs
- Dependable performance
- Excellent verbal & written communication
- Organizational skills
- Adaptability and flexibility
- Team leadership
- Collaborative teamwork skills
- Commitment to professional standards
Timeline
Patient Reconstructive Surgery Co-Ordinator
East Coast Plastic Surgery
12.2024 - Current
Ground Crew Member
Swissport
01.2024 - 05.2024
Practice Manager
Associate Professor Nicholas Smith
02.2021 - 01.2024
Bachelor of Early Childhood Education - Education
Western Sydney University
References
Provided upon request.