Karen-Anne Donnelly
Shell Cove
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Customer Service Administration
Plus Fitness
11.2022 - Current
- Office Administration and front of house for busy studio with thousands of members
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed all incoming calls and walk ins
- Data entry into various databases of membership information, activations and direct debits
- Follow up on all sales enquiries via email phone and face to face
- Processing of cash and eft payments and data entry into payment system using zero software
- Balancing cash rescripts, cash and EFT payments into excel for banking
- Managing any complaints to positive outcomes
- Activation of key fob entry devices on software
- Posting social media content for marketing purposes
Customer Service Administration
M & T Resources
06.2021 - 12.2021
- Outbound calls to potential candidates for a Westpac Bank remediation program
- Utilized SEEK, LinkedIn, and large national database to search for potential candidates by skills set
- Managed large talent pools via SEEK and M & T database
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Recruitment Administration
Moir Group
08.2016 - 03.2019
- Managed job flow via government portal Fieldglass and SAP systems for contract job vacancies
- Data entry of candidates resumes and qualifications into government portal Fieldglass
- Initiated new hire paperwork process including verification of qualifications VEVO checks and police checks and verification of visas
- Operated and maintained applicant tracking and candidate management systems.
- Liaised with candidates on job interview times, locations, providing detailed job briefs
- Customer service at recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
Education
Certificate 111 - Marekting
TAFE
Gymea 12.2025
HSC -
St Marys Star of The Sea
Wollongong12.2021
Skills
- Administrative Support
- Customer Interaction
- Compliance
- Data Entry
- Microsoft Office
- Accounting Familiarity
- Multitasking and Time Management
- Database and Client Management Systems
- Customer Care
- Human Resources Department Processes
- Set Appointments
- Document and File Management
Timeline
Customer Service Administration
Plus Fitness
11.2022 - Current
Customer Service Administration
M & T Resources
06.2021 - 12.2021
Recruitment Administration
Moir Group
08.2016 - 03.2019
Certificate 111 - Marekting
TAFE
HSC -
St Marys Star of The Sea
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