Karen Armour
Nerang
Summary
Professional and resourceful candidate with a strong work ethic and a positive attitude. Looking for a position to showcase my skills and further my career in the healthcare sector as well as enhancing the growth of an organization.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant
Chempro Nerang Fair
05.2023 - 11.2023
- Meet and Greet Customers.
- Discuss pharmacy's range of suitable products and services with customers.
- Operate Point of Sale systems, re order and replenish stock and assist in stocktaking activities.
- Advise customers on selection and use of over-the-counter medicines, under supervision of the pharmacist.
- Refer customers to the pharmacist and pass on customer information clearly and accurately.
- Expired product management.
- General Housekeeping duties.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Sales Assistant/Fashion Stylist
Carolina Lifestyle Robina Town Centre
12.2022 - 10.2023
- Deliver outstanding customer service.
- Maintain visual standards of the boutique.
- Collaborate to achieve store sales objectives.
- Manage Inventory counts and online orders.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Recommended complementary purchases to customers, increasing revenue.
- Organized in-store promotions to increase awareness of new product lines.
Admin Assistant
QLD Govt - Department of Housing Brisbane
03.2022 - 12.2022
- Updated customer files and records with accuracy in accordance with the housing rental structure.
- Taking inbound calls and directing enquiries to the correct department.
- Making outbound calls and assisting people who may be upset due to being traumatized with courtesy respect and understanding.
- Independently review correspondence and enter data using in-house systems and Share Point.
- Monitoring and prioritizing shared email and sensitive information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Consultant
Australian Comfort Group
01.2015 - 01.2021
- Luxury bedding and Manchester Sales and Customer Service.
- Housekeeping and Visual Merchandising.
- Meeting and exceeded sales targets and building customer rapport.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Follow loss prevention procedures.
- Adhering to KPI structure and weekly reports.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
Education
Adv Diploma - Art Therapy
IKON Institute of Australia
Brisbane01.2016
CPR First Aid Certificate -
St Johns Ambulance
Certificate - Small Business Management
Skills
- Dedicated, organized and team oriented
- Excellent communication, customer service and interpersonal skills
- Adept at assisting all stakeholders utilizing best practices
- Product restocking
- Receiving incoming supplies
- Resolving customer issues
- Hospitality and accommodation
- Data entry
Timeline
Pharmacy Assistant
Chempro Nerang Fair
05.2023 - 11.2023
Sales Assistant/Fashion Stylist
Carolina Lifestyle Robina Town Centre
12.2022 - 10.2023
Admin Assistant
QLD Govt - Department of Housing Brisbane
03.2022 - 12.2022
Customer Service Consultant
Australian Comfort Group
01.2015 - 01.2021
Adv Diploma - Art Therapy
IKON Institute of Australia
CPR First Aid Certificate -
St Johns Ambulance
Certificate - Small Business Management
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