KAREN BANFIELD
Melbourne,VIC
Summary
Efficient Branch Coordinator known for high productivity and completing tasks with precision. Skilled in customer service management, operational oversight, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth branch operations and positive client interactions.
Overview
16
16
years of professional experience
Work History
Victoria Branch Coordinator
Legrand Australia Pty Ltd
Knoxfield, VIC
01.2012 - Current
- Coordinated branch operations to enhance efficiency in customer service delivery.
- Maintained accurate records of inventory, sales, and customer data.
- Ensured strict adherence to company policies and regulations.
- Assigned tasks to staff for all administrative, external sales in their areas.
- Provided support in resolving complex customer issues related to branch offerings.
- Created and updated financial reports regularly for leadership review.
- Resolved escalated customer inquiries and complaints effectively.
- Organized team-building activities to promote a positive workplace culture.
- Assist with all Company promotional events through the branch
- Work with state customer agreements and monitor rebate claims
- Run and update all weekly retail reports for Bunnings, Officeworks, IHG, and Amazon.
- Run daily figures for Retails Bunnings sales.
- Being the main contact for all facility works/maintenance.
- Coordinate all branch meetings and events.
State Project Coordinator
Legrand Australia Pty Ltd
Knoxfield, VIC
01.2012 - 09.2024
- Collaborated with external agencies to facilitate successful implementation of projects.
- Identified potential risks associated with the project and developed mitigation strategies.
- Prepared regular status reports for review by management team.
- Coordinated and facilitated project meetings with stakeholders.
- Participated in strategic planning discussions concerning the long-term goals of the project.
- Developed and maintained project plans, schedules, budgets, and performance metrics.
- Monitored and reported on progress of projects to ensure timely completion.
- Created documents such as presentations, reports, and memos as needed.
- Performed research activities such as data gathering and analysis in support of project objectives.
- Managed administrative tasks such as tracking expenses or maintaining records.
- Conferred with project personnel to identify and resolve problems.
- Created project status presentations for delivery to customers or project personnel.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
Import Coordinator
Nelson Lamps
Knoxfield, VIC
01.2010 - 01.2012
- Managed shipment tracking information in computer system database.
- Communicated regularly with customers regarding order status updates.
- Liaised with freight forwarders to facilitate efficient transportation methods.
- Ensured all necessary documentation was completed accurately and in a timely manner.
- Resolved discrepancies between delivery dockets and actual shipments received.
- Monitored inventory levels to ensure adequate stock availability at all times.
- Created detailed reports outlining progress of imports and exports to management team.
- Performed quality control checks on incoming shipments.
- Identified process improvements and included within departmental procedures, effectively boosting team efficiency.
- Coordinated daily transfer shipments with proper documentation logs.
Internal Sales Representative
Nelson Lamps
Knoxfield, VIC
12.2008 - 01.2010
- Developed and maintained strong customer relationships through consistent follow-up and contact.
- Assessed customer requirements to deliver tailored product solutions.
- Generated quotations, processed orders, and ensured timely delivery of goods.
- Conducted outbound calls to introduce products and generate sales leads.
- Maintained accurate records of customer interactions in internal computer system.
- Executed administrative tasks including document filing and delivery scheduling.
- Responded promptly to inquiries regarding pricing and product availability.
- Provided ongoing post-sales support by addressing questions and resolving issues.
Education
High School Diploma -
St Johns Regional College
Dandenong, VIC12-1987
Skills
- Branch operations
- Financial reporting
- Customer service
- Sales monitoring
- Customer relationship management
- Facility maintenance
- Reporting
- Decision-making
- Reliable
- Friendly
- Excellent work ethic
- Excellent communication skills
- Multi-tasking
- Work prioritization
Affiliations
I am actively involved in a local football club, where my son is registered and have been the team manager for all his playing seasons since 2011.
I have also taken on the team manager roles in basketball for both my son and daughter's teams over the years, as I believe in contributing to local communities and supporting local sporting clubs, where family support and involvement are the backbone of creating a strong foundation for young people and encourage a healthy, active lifestyle.
I enjoy reading and spending qulity time with family and friends.
Timeline
Victoria Branch Coordinator
Legrand Australia Pty Ltd
01.2012 - Current
State Project Coordinator
Legrand Australia Pty Ltd
01.2012 - 09.2024
Import Coordinator
Nelson Lamps
01.2010 - 01.2012
Internal Sales Representative
Nelson Lamps
12.2008 - 01.2010
High School Diploma -
St Johns Regional College