Karen Bateson

• Enhanced work quality by implementing aligned contractual policies through effective communication, reducing defect volumes.
• Decreased time, cost, and travel by introducing a scheduling reporting tool while adhering to program closure timelines.
• Built strong relationships across various construction program areas to improve business management and meet KPI expectations.
• Identified non-conformance issues through defect trend analysis for stakeholders, facilitating targeted improvements.
• Elevated work quality by verifying competencies and assessing staff and subcontractors throughout the construction program.
• Optimized audit volumes by strategically aligning quality inspectors with geographical construction areas, allowing efficient scheduling changes.
• Improved communication and productivity within quality and construction programs through ongoing support and problem-solving initiatives.
• Oversaw a team of four construction field inspectors and one defect administrator to ensure effective quality process management.

• Managed quality schedule trackers aligned with internal dashboards and updated field operatives.
• Enhanced construction build updates through effective liaison with field operatives, implementing QA innovations.
• Utilized various reporting tools to create construction quality reports supporting overall program alignment.
• Regularly networked with stakeholders, delivering reporting updates and organizing coordination with supervisors.
• Optimized time and cost efficiency by developing journey management plans adhering to OH&S standards.
• Communicated improvements in work practices during participation in ongoing field audits with crews and inspectors.
• Ensured timely procurement by managing material quotations and purchase orders for quality inspections.
• Organized ongoing field training sessions covering first aid, apprenticeship, upskilling, and traffic management.

• Managed 30 contractors in delivery of LED department educational initiatives.
• Achieved completion of over 2,000 audits regionally during school closures.
• Simultaneously addressed stakeholder requests and PWA management inquiries.
• Coordinated and monitored travel requests, ensuring budget adherence and health compliance.
• Reported on educational program progress to department of education and PWA teams.
• Distributed revised project schedules alongside new and amended changes.
• Led geography programs across NSW, finalizing LED initiative three months ahead of schedule.
• Maintained efficiency while navigating fast-paced environments with competing priorities.

• Acted as primary contact for contractors and stakeholders to address and resolve issues.
• Secured timely connection offers by managing unmetered power supply requests with energy retailers.
• Ensured program efficiency by coordinating procurement orders effectively.
• Enhanced accessibility by uploading project information into relevant systems and shared drives.
• Provided transparency by creating and distributing project reports to stakeholders.
• Rapidly processed new and amended integration bookings, ensuring timely distribution of work packs.
• Diligently tracked project status by overseeing daily data reports from construction partners.
• Recognized for successful delivery of 24 projects on schedule within Project Fusion - FY19.

Executed onboarding cycle for contractors within NBN geographic regions.

Performed over 15 weekly onsite HS&E observations and quality audits.

Addressed and resolved customer complaints using effective problem-solving techniques.

Facilitated significant training enhancements in work practices and overall performance.

Utilized analytical skills to determine viable, cost-effective solutions for operational challenges.

Oversaw management of 50 NBN suppliers and contractors under strict contractual guidelines.

Created comprehensive compliance handbook for contractual documents, certificates, SWMS, and traffic controls.

Acted as system matter expert for seven contract managers and 200 suppliers during Telstra promise system implementation.