KAREN BLACK

• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Complied with company policies, objectives and communication goals.
• Responded to customer questions regarding products, prices and availability.
• Resolved customer complaints and adjusted policies to meet changing needs.

• Operating ITV's (Internal Transport heavy vehicles) Driving internal transport vehicles to transport and move one 40 foot container or two 20 foot containers around the wharf.
• Bus (Driving a 24 seat light vehicle to transport employees around the terminal.
• Assisting in the loading and unloading of cargo being handled at DP World.
• Operating RTG's (Rubber Tyre Gantry Cranes) loading and unloading of trucks, ITV's.
• Operating Heavy Fork Lifts (loading and unloading of Trucks, ITV's, Also the cargo train.
• Working as part of a team.
• TEAM LEADER "Head Lasher" (This is the use of heavy rigging equipment to secure shipping containers to the deck of the ship.
• Communicating with the Supervisor, Team-Leaders, Grade 6's, Control, Safety Officers, Road Foreman, Maintenance.
• As a team leader, we drive a small van dropping the staff to and from the ship.
• Delegating.
• DP World is a 24 hour terminal which involved working shift work.
• Safety awareness. Safety is our number 1 priority in the terminal.
• Wearing the correct PPE at all times.
• Radio communications.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Understood and followed oral and written directions.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.

Rabbitoh'sCo-Ordinator

• Virgin Australia Lounge
• Boarding Gates
• Check-In
• Ambassador
• Special Needs Assistance
• Aerobridge OperaAerobridge
• Baggage Services
• Flight Closing procedures
• Working as part of a huge team
• Radio communications
• Verified guest information and payment options ensuring accuracy and completeness.
• Skills and Accomplishments
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Corrected guest issues promptly with knowledgeable and friendly service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.

• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Prevented store losses using awareness, attention to detail and integrity.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Organized weekly sales reports for the sales department to track product success.
• Trained new employees.
• Created new processes and systems for increasing customer service satisfaction.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Designed and suggested new display ideas to improve accessibility to merchandise.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Assisted in store opening by setting up office space, computers and cash registers.