Karen Brown

Experienced Holiday Rental Manager with 14 years of dedicated service at a single real estate agency. Successfully expanded the property portfolio from 8 to 75 listings through strategic business development, operational excellence, and exceptional client service. Proven track record in implementing policies and procedures, maintaining high guest satisfaction, and managing all aspects of property operations. Adept at fostering long-term client relationships, driving revenue growth, and ensuring seamless guest experiences.

Also worked with this Agency in the capacity of a permanent rental manager from 1998 to 2005.

Key Skills & Competencies

Property portfolio growth and management

Business development and lead generation

Policy and procedure implementation

Client relationship management

Guest experience and hospitality services

Property maintenance coordination

Booking and reservation systems

Conflict resolution and problem-solving

Client and contractor liaison

Budgeting and financial oversight and reporting

Marketing and promotion of holiday rentals

Compliance with legal and safety standards

Staff training and supervision

Time management and multitasking

Attention to detail and quality control

Communication and interpersonal skills

Strategic planning and operational efficiency

Customer service excellence

Adaptability in fast-paced environments

Technology proficiency (e.g., HomHero, RMS, PriceLabs systems)