Karen Boag
Forklift Hire Manager / Business Development Manager
Clyde North,VIC
Summary
- I am excited to apply for the Rental Account Manager position at Waverley Forklifts
- I have extensive experience in forklift rental management and a strong track record of optimising operations and delivering exceptional customer service
- My role also included being Business Development Manager
- Prior to joining Damoli forklift services I was a Registered Nurse for 25 years My Nursing background and the qualities I would bring to your company, I believe would be an asset. My nursing career brings to your business the following qualities
- Strong interpersonal & communication skills
- Problem solving & critical thinking
- Adaptability and resilience
- Time management & organisational skills
- Empathy & emotional intelligence
Overview
19
19
years of professional experience
Work History
Hire Manager / Business Development Manager
Damoli Forklift Services
01.2022 - 03.2025
- Maintained customer relationships while ensuring profit-driven operations.
- Key Responsibilities:
- 1
- Fleet Management:
- Oversee the maintenance, servicing, and availability of forklifts
- Monitor usage and schedule repairs or replacements to ensure safety and reliability
- Ensure compliance with health and safety regulations
- 2
- Customer Relations:
- Build and maintain strong relationships with clients
- Handle inquiries, provide quotes, and advise customers on suitable forklift options
- Resolve customer complaints or issues promptly and professionally
- 3
- Operations Management:
- Manage rental schedules to maximize utilization
- Coordinate deliveries and collections of forklifts
- Optimize logistics
- Foster a positive and productive work environment
- 4
- Financial Oversight:
- Monitor rental rates and ensure competitive pricing
- Manage budgets, cost control, and profitability
- Strong knowledge of forklift equipment and rental operations
- Excellent customer service and communication skills
- Organizational and problem-solving abilities
- Leadership and team building
- Experienced in equipment rental, logistics, and fleet management
- Knowledge of health and safety
- I have strong operational and people management skills, as well as a keen focus on amazing customer satisfaction and business growth
Registered Nurse
Australian Skin Cancer Clinic
03.2021 - 10.2021
- Assisting the Doctors in the surgical treatment and management of skin cancer and melanoma
- Post surgical wound care and removal of sutures
- Sterilisation of surgical instruments
- Stock ordering for entire clinic
- Assist with surgeries for Biopsies and excisions
- Assist with recalls
- Proficient Computer Skills including Best Practice, Medical Director and Pracsoft
Registered Nurse
Alfred Health
06.2006 - 06.2017
Clinic Nurse
Thompson Road Clinic
07.2017 - 02.2021
- Driver Medicals
- Industrial Injury management and Emergencies
- Drug & Alcohol Testing
- Spirometry and lung function tests
- Audiometry Testing
- Managing and triaging a 5 bed purpose built emergency room
- Injury Management
- Assisting with laceration repairs
- Performing ECG's and Doppler Ultrasounds
- Assisting with minor surgeries including skin lesion removals, women's procedures, circumcisions and Vasectomies
- Manage patients recovering from medical/ surgical procedures
- Facilitation of wound care management and regimes
- Delivery of medications oral, s/c and IM
- Provide Health Promotion and education on disease process and management
- Educating patients on lifestyle choices and options
- In charge of ensuring optimal levels of immunisations and vaccines - in charge of ordering vaccines
- Working within a multidisciplinary team of Doctors, Allied Health, Specialists, Psychologists and reception staff
- Performing triage on all incoming patients based on severity of injuries / illness
- Assessment and triage of work cover injuries
- Chronic Disease Care plans
- Health Assessments
- Maintaining cultural awareness when planning and delivering patient centred care
Endorsed Enrolled Nurse
Centre (ABI)
09.2014 - 10.2015
- Company Overview: Australia's first purpose built centre of excellence in brain injury rehabilitation
- Patient centred care, ensuring their goals are at the centre of all care delivered
- Assisting patients and their significant others, to actively engage in care planning and goal setting
- Working within a multi-disciplinary team environment
- Attending ABI education
- Contributing in the patient behaviour management plan meetings
- Administration of medication within my scope of practice
- Working with patients who are in PTA management
- Working with patients with complex behavioural needs
- Working in the low stimulus area, which requires staff to be familiar with the specialised care environment involved in caring for a patient in PTA
- Australia's first purpose built centre of excellence in brain injury rehabilitation
- Key Skills:
- Bedside handover
- Better notes
- P.O.C package training
- PTA management
Education
VCE -
Marian College
Ararat01.1990
Skills
- Forklift equipment
- Rental operations
- Customer service
- Communication skills
- Organizational abilities
- Problem-solving abilities
- Leadership
- Team building
- Multitasking
- Time management
- Punctuality
- Approachability
- Reliability
- Software programs highly competent in Xero Payrix Docusign Hubspot Service m8
Timeline
Hire Manager / Business Development Manager
Damoli Forklift Services
01.2022 - 03.2025
Registered Nurse
Australian Skin Cancer Clinic
03.2021 - 10.2021
Clinic Nurse
Thompson Road Clinic
07.2017 - 02.2021
Endorsed Enrolled Nurse
Centre (ABI)
09.2014 - 10.2015
Registered Nurse
Alfred Health
06.2006 - 06.2017
VCE -
Marian College
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