Karen Campbell
Gowrie Junction,QLD
Summary
An experienced therapeutic Counsellor who is dedicated and passionate about providing support, care and protection to families and children who may be in crisis or at risk of harm or abuse. A specialist in providing support and intervention for young people exhibiting harmful sexual behaviours, and children and young people who have experienced sexual abuse. Possesses in-depth knowledge of the underlying psychological factors and therapeutic strategies essential for addressing these complex issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Counsellor
Mercy Community, Families and Young People Services
02.2021 - Current
- Provide individualised assessment, counselling, and support to address unique therapeutic needs of children and young people.
- Provide counselling, assessment, intervention planning and support to children, young people, and their care givers/ parents, to assist client to reach goals as identified in referral, assessed by counsellor, and articulated by client.
- Provide counselling and therapeutic services to children and young people through a range of modalities including Trauma Informed Cognitive Behavioural Therapy (TF-CBT), motivational interviewing, solution focused therapy, psychoeducation, and expressive therapies.
- Liaise and interact with a broad network of stakeholders who participate in or impact on successful outcomes for our clients and families.
- Ensure culturally appropriate counselling response to clients from Aboriginal and Torres Strait Islander and CALD backgrounds by establishing links with, and seeking advice from, relevant members of respective communities.
- Contribute to development of therapeutic activities, interventions, and programs.
- Communicate effectively, both verbally and in writing, with wide range of stakeholders in a professional and timely manner to promote positive working relationships.
- Close and farewell clients in a meaningful, respectful, and timely manner; this may include referring clients to other organisations or internally to other programs.
- Utilised organisational computer programs such as SharePoint, Outlook and Penelope.
Practicum Student
Lifeline Darling Downs & South West Qld Ltd Family Intervention Services
08.2020 - 10.2020
- Assisted parents in responding to the needs of their children in a positive manner.
- Shadowed FIS workers during each stage of referral process. This included home visitations and observing, understanding, and contributing to each step of the FIS Model of Practice.
- Completed Case Notes for each client interaction.
- Attended, observed, and participated in Family Group Meetings and Practice Panels with Child Safety Officers.
- Utilised organisational computer programs such as FIXUS, SharePoint, Outlook and Genopro.
- Attended, observed, and participated in Circle of Security program with parent group, together with completion of Outcome Stars with clients.
- Observed and assisted in completion of Outcomes Stars with clients.
- Attended and participated in organisational meetings such as monthly Team Meetings and fortnightly Case Note meetings.
- Updated and amended FIS Welcome Pack for Clients to improve readability and effectiveness.
- Delivered presentation to FIS team discussing best strategies in engaging children.
- Completed weekly supervision with agency and task supervisors, together with daily reflections based on the PASE Model.
Senior Advisor, Delivery, Design and Communications Specialist
Suncorp Group
01.2013 - 06.2020
- Planned, directed and lead development and implementation of portfolio of continuous improvement initiatives, to achieve strategies and goals.
- Identify interdependencies and relationships across processes and departments, and then implement appropriate strategies to ensure alignment and consistency.
- Ensure that change management is integrated into initiative.
- Create and maintain stakeholder maps and registers to deliver visibility of and insight into all stakeholders across all departments and lines of business.
- Develop strategies in consultation with stakeholders to implement change and minimize barriers that may impact achievement of positive change.
- Create and facilitate workshops and meetings with stakeholders to generate ideas and design solutions, and to maintain engagement and understanding throughout initiatives.
- Closely liaise with stakeholders to ensure common goals are identified and adhere to project management methodology, principles, and practices and, wherever possible, refine and improve method.
- Ensure that all assigned initiatives are completed on time, to agreed budget and scope.
- Monitor and report on progress of actual progress against targets and quality measures, for individual and team. Take actions to address any identified issues.
- Gather information and utilize all resources to ensure investigation is accurately completed for initiatives.
- Contribute to culture of continuous improvement by pro-actively identifying and acting on opportunities to improve productivity, reduce cost, enhance customer experience, increase employee engagement, and promote wellbeing.
- Successfully identifying and executing key messages and communication opportunities
- Liaising with operation communications representatives to provide advice and governance.
- Intermediate skills in Microsoft Office.
Technical Support Officer
Suncorp Group
02.2011 - 01.2013
- The purpose of this role is to provide product, system, and escalation support to Claim Services Consultants, enabling them to assist their customers better.
- Provide support and assistance to consultants. This encompasses customer escalations, delegations, underwriting guideline queries and policy/claim coverage questions.
- Provide coaching, development, and training to consultants in line with Consultant Training and Development Plans
- Assist the Technical Support Leader in the design of continuous improvement models to support business plans and strategic initiatives.
- Provide constructive and timely feedback to Consultants and Leaders
- Demonstrate adherence to corporate and legislative compliance in all interactions with customers and Consultants to ensure Group Financial Success.
- Contribute actively to continuous improvement opportunities and trend identification, through data gathering and anecdotal/experiential evidence.
- Participate in claims audit and quality programs.
- Provide an escalation point for consultants to resolve complex customer inquiries and complaints effectively.
Claim Services Consultant
Suncorp Group
08.2009 - 01.2011
- Taking incoming calls from Customers and attending to claim lodgement and existing calls.
- Taking incoming calls from Customers and attending to claim lodgement and existing calls.
- Personal Insurance - Motor & Home trained, all brands.
- Small Claims Processing and Outbound services.
- Adhere to administration tasks and duties, including intermediate skills in Microsoft Office.
Conveyancing Paralegal
Wonderley & Hall Solicitors
07.2008 - 08.2009
- Client, agent, and solicitor liaison.
- Acting as initial contact point for legal inquiries.
- Engaging in legal research.
- Preparing legal agreements/contracts.
- Arranging commercial transactions.
- Completing residential conveyancing files/matters without supervision (approximately 40 files).
- Time entry/billing.
Legal Secretary
Hede Byrne & Hall Solicitors
11.2004 - 08.2008
- Secretary to Associate Solicitor and Junior Solicitor, in conveyancing and commercial law.
- Secretary to Associate Solicitor and Junior Solicitor, in conveyancing and commercial law.
- Diary management, meeting minutes, assisting with conferences.
- Dictaphone typing, preparing correspondence and advice for clients.
- Preparation of Agreements, Wills, Codicils and Enduring Powers of Attorney.
- Preparation of accounts (invoicing) using Open Practice.
- Time entry/billing.
- Completed general reception and administration duties, including liaising with clients to book appointments, typing, photocopying, sorting mail, file organising and data entry.
Education
Master of Social Work (Generalist Practice) - School of Health Sciences And Social Work
Griffith University
Gold Coast, Australia06.2026
Bachelor of Human Services (Child and Family Studies and Counselling) - School of Psychology And Human Services
University of Southern Queensland
Ipswich, Australia06.2022
Senior Certificate -
St Saviours College
Toowoomba, Australia11.2004
Skills
- Active listening
- Empathy and Compassion
- Counselling Techniques
- Assessment and Evaluation
- Crisis Intervention
- Communication Specialist
- Ethical Decision-Making
- Continuous Learning
- Leadership
- Self-Care Practices
Certification
- Certificate in Sandplay Therapy & Symbol Work, Dr Helen Wilson, Expressive Therapies Australia, 2024
- Level 2 Registration, Australian Counselling Association, 2024
- Certificate of Attendance in Preventing Child Sexual Exploitation Workshop Level 2 and 3, IFYS Limited, 2023
- Certificate of Play Therapy, Australian Online Courses Pty Ltd, 2023
- Certificate of Attainment for Cultural Safety, Jaydon Adams Memorial Foundation Ltd., 2022
- Queensland Justice of the Peace (Qualified), 2006
References
- Nicole Childs, Program Manager, Counselling, Mercy Community, 07 4617 7600
- Ashleigh Martin, Team Coordinator, Counselling, Mercy Community, 07 4617 7600
- Erin Zischke, Team Leader, Initiative Delivery & Design, Suncorp Group, 0417 622 320
Additional Information
- Paid Working with Children Check (Blue Card) QLD
- CPR Certificate
- First Aid Certificate
- National Police Record Check (issued by Australian Federal Police)
- QLD “C” Class Open Drivers Licence
Timeline
Counsellor
Mercy Community, Families and Young People Services
02.2021 - Current
Practicum Student
Lifeline Darling Downs & South West Qld Ltd Family Intervention Services
08.2020 - 10.2020
Senior Advisor, Delivery, Design and Communications Specialist
Suncorp Group
01.2013 - 06.2020
Technical Support Officer
Suncorp Group
02.2011 - 01.2013
Claim Services Consultant
Suncorp Group
08.2009 - 01.2011
Conveyancing Paralegal
Wonderley & Hall Solicitors
07.2008 - 08.2009
Legal Secretary
Hede Byrne & Hall Solicitors
11.2004 - 08.2008
Master of Social Work (Generalist Practice) - School of Health Sciences And Social Work
Griffith University
Bachelor of Human Services (Child and Family Studies and Counselling) - School of Psychology And Human Services
University of Southern Queensland
Senior Certificate -
St Saviours College
- Certificate in Sandplay Therapy & Symbol Work, Dr Helen Wilson, Expressive Therapies Australia, 2024
- Level 2 Registration, Australian Counselling Association, 2024
- Certificate of Attendance in Preventing Child Sexual Exploitation Workshop Level 2 and 3, IFYS Limited, 2023
- Certificate of Play Therapy, Australian Online Courses Pty Ltd, 2023
- Certificate of Attainment for Cultural Safety, Jaydon Adams Memorial Foundation Ltd., 2022
- Queensland Justice of the Peace (Qualified), 2006
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