Karen Clarke
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Hospitality Worker
Mater Hospital
01.1996 - 01.2014
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted in setting up and breaking down banquet events.
- Acknowledged outstanding staff performance to boost morale.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Skills
- Event Preparation
- Supply Restocking
- Health Code Compliance
- Event Planning
- Cleaning and Sanitizing
- Food Preparation
- Housekeeping
- Customer Service
- Positive Attitude
- Cross-Cultural Sensitivity
- Interpersonal Skills
- Time Management
- Decision Making
- Empathy and Compassion
- Multitasking Abilities
- Active Listening
Section name
passionate about my garden and lawn
Timeline
Hospitality Worker
Mater Hospital
01.1996 - 01.2014
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