Karen Coleman
Peregian Springs,QLD
Summary
I have been in my current job position for 19 years,and have been in control for this time,over seeing the front end cash registers and training for new employees,monitoring control of the flow of customers through the registers and managing the flow of the customers especially though the busy times of the day and reading the play of the day
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Dan Murphys
Noosaville, QLD
09.2004 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Contributed ideas for store-wide promotions and events, resulting in increased sales.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Developed and implemented strategies to optimize store sales and profitability.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Aranui Christchurch
Christchurch 11.1982
Skills
- Administrative Support
- Complaint Resolution
- File Management
- Customer Service
- Cash Counting
- Display Setup
- Cash Register Operation
- Opening and Closing Procedures
- Performance Improvement
- Price Verification
- Conflict Management
- Relationship Building and Management
- Staff Supervision
Timeline
Front End Supervisor
Dan Murphys
09.2004 - Current
Aranui Christchurch