Karen Cooper
Panania
Summary
Dynamic Sales Executive with 15 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Highly organized and accomplished Customer Service Manager well-versed in monitoring market conditions and changes to promote options to customers. Gifted in building connections, demonstrating products and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
39
39
years of professional experience
Work History
Shift Supervisor
Supercheap Auto
01.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Sales Executive
Blue Haven Pools - Lansvale
02.2021 - 03.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Senior Purchasing Specialist
DuluxGroup
09.2010 - 07.2021
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Manager
Edward Dunlop And B J Ball
03.1986 - 02.2001
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Took ownership of customer issues and followed problems through to resolution.
Skills
- Business development and planning
- Sales funnel development
- Business Networking
- Product and Service Sales
Timeline
Shift Supervisor
Supercheap Auto
01.2023 - 12.2024
Sales Executive
Blue Haven Pools - Lansvale
02.2021 - 03.2022
Senior Purchasing Specialist
DuluxGroup
09.2010 - 07.2021
Customer Service Manager
Edward Dunlop And B J Ball
03.1986 - 02.2001
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