Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications - Certificates Held
Skill Summary
Career Objectives
Hobbies and Interests
References
Timeline
Generic

Karen Creighton

Deepdale,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals.

To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Office Manager

Muir Machinery
01.2021 - Current
    • Maintained computer and physical filing systems.
    • Created, maintained and updated filing systems for paper and electronic documents.
    • Updated reports, managed accounts, and generated reports for company database.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
    • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
    • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
    • Put together employee files and collected required digital or physical information to meet requirements.
    • Collaborated with different staff and management to facilitate department-specific onboarding.
    • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
    • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
    • Reviewed onboarding processes regularly, identifying and correcting deficiencies.

Administrator

Geraldton Towing Services
10.2022 - 05.2023
    • Maintained personnel records and updated internal databases to support document management.
    • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
    • Collected, validated, and distributed information to employees.
    • Computerized office activities, maintained customer communications, and tracked records through delivery.
    • Entered and maintained departmental records in company database.
    • Managed company schedule to coordinate calendar and arrange travel.
    • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
    • Generated reports to suggest corrective actions and process improvements.

Customer Service Representative

Commonwealth Bank
10.2020 - 09.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Mirrabooka Senior High School
Perth, WA
1994

Advanced Diploma - Business Studies

Thornlie Tafe
Thornlie, WA
1996

Skills

    • Policy Writing
    • Timesheet Processing
    • Expense Monitoring
    • Employee Supervision
    • Schedule Coordination
    • Travel Coordination
    • Information Management
    • New Hire Onboarding
    • Staff Management
    • Customer Service
    • Office Administration
    • Bookkeeping
    • Business Administration
    • MS Office
    • Office Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 2 - 50 staff members.

Qualifications - Certificates Held

  • Certificate III in Financial Services
  • Advanced Diploma of Accounting
  • Diploma of Business Studies
  • Advanced features in MYOB accounting software
  • Managing the GST using MYOB accounting software

Skill Summary

Word, Xcel, MYOB, Pronto, Zap, In House programs, Xero, Quick Books, Excellent communication skills, team worker, always keep things tidy and in a well-kept manner and like organisation.

Career Objectives

To obtain a position with a highly motivated team that will be keen to constantly update knowledge and work together for the benefit of both the client/s and other team members. I have a can do attitude and am willing to do my upmost to help where required. I believe in putting in the extra effort that is required to prevent a problem, rather than spending effort later to correct problems. This leads to a happier, relaxed and more productive workplace. My attributes are that I am very thorough in everything I do as I believe in getting things done right the first time. Setting procedures to ensure that a problem does not happen twice is important., I have Xero, MYOB, Pronto and SAP experience. I have done payroll positions in the past for up to 20 and exceeding 5000 employees. I can complete payroll from start to finish with PAYG, Super, EPA's, Workers Comp and more. I am also confident in AP & AR. I am quick to learn and have great eye for data entry.

Hobbies and Interests

Learning and Teaching others, Family, Driving, Camping, Social interaction, Learning new things all the time, Country living

References

Available upon request

Timeline

Administrator

Geraldton Towing Services
10.2022 - 05.2023

Office Manager

Muir Machinery
01.2021 - Current

Customer Service Representative

Commonwealth Bank
10.2020 - 09.2022

High School Diploma -

Mirrabooka Senior High School

Advanced Diploma - Business Studies

Thornlie Tafe

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Karen Creighton