Karen Delaney
Nundah,QLD
Summary
Proven Client Liaison Officer at Anglicare SQ, adept in organizational skills and industry awareness, enhanced client retention by proactively resolving conflicts. Trained new hires, fostering team collaboration, and ensuring high levels of client satisfaction through effective communication. Achieved notable improvements in client relationships by customizing solutions and maintaining a keen understanding of market trends My strengths include connecting and communicating with clients and family members from diverse backgrounds, navigating complex regulatory and policy environments to deliver client focused services.
Overview
16
16
years of professional experience
Work History
Client Liaison Offocer
Anglicare SQ
05.2017 - 06.2024
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
- Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
- Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
- Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
- Trained new hires on company policies, procedures, and best practices for optimal performance in their roles as Client Liaison Officers.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Built strong relationships with clients through regular communication and excellent customer service.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanor.
- Maintained a thorough understanding of industry trends, enabling informed recommendations on products or services that could benefit clients'' businesses.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
Absolutley Sparkling Home Cleaning Services
Self Employed
02.2012 - 03.2016
Waitress
Bilsen's Bistro
01.2008 - 12.2011
Education
No Degree - Cert IV Ageing Support
ARC Training
Brisbane05.2018
High School Diploma -
Orara High School
Coffs Harbour, NSW11.1988
Skills
- Industry Awareness
- Team Collaboration
- Verbal and written communication
- Multidisciplinary Collaboration
Timeline
Client Liaison Offocer
Anglicare SQ
05.2017 - 06.2024
Absolutley Sparkling Home Cleaning Services
Self Employed
02.2012 - 03.2016
Waitress
Bilsen's Bistro
01.2008 - 12.2011
No Degree - Cert IV Ageing Support
ARC Training
High School Diploma -
Orara High School
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