Karen Delaney
Nundah, QLD 4012,QLD
Summary
Dynamic professional with a proven track record at Anglicare SQ, excelling in customer relations and problem-solving. Adept at managing diverse client portfolios and enhancing satisfaction through effective communication. Recognized for implementing efficient tracking systems and fostering teamwork, ensuring timely project completion and high-quality service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Administration/Repair Coordinator
Australian Building and Construction Group
09.2024 - Current
- Ensured adherence to safety protocols during all stages of the repair process, minimizing potential risks or accidents.
- Implemented a tracking system to monitor repair progress, improving communication between clients and technicians.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
- Created and maintained daily and weekly reports for upper management.
Client Liaison Officer
Anglicare SQ
05.2017 - 07.2024
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanor.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Trained new hires on company policies, procedures, and best practices for optimal performance in their roles as Client Liaison Officers.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Built strong relationships with clients through regular communication and excellent customer service.
Absolutley Sparkling Home Cleaning Services
Self Employed
01.2012 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Waitress Supervisor
Bilsens Bistro
03.2008 - 11.2011
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
No Degree - Cert IV Aged Care
ARC Training
Brisbane, QLD03-2018
High School Diploma -
Orara High School
Coffs Harbour, NSW11-1986
Skills
- Scheduling expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and consistent
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Data entry and analysis
- Customer relations
Timeline
Administration/Repair Coordinator
Australian Building and Construction Group
09.2024 - Current
Client Liaison Officer
Anglicare SQ
05.2017 - 07.2024
Absolutley Sparkling Home Cleaning Services
Self Employed
01.2012 - 02.2017
Waitress Supervisor
Bilsens Bistro
03.2008 - 11.2011
No Degree - Cert IV Aged Care
ARC Training
High School Diploma -
Orara High School
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