Summary
Overview
Work History
Education
Skills
Certification
Family, people, interior design, travel
Timeline
Generic

Karen Dodds

Old Bar,NSW

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Reliable and upbeat sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Sales Assistant

Bing Lee
03.2020 - 12.2023
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Established rapport with customers using active listening and interpersonal skills.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Certified Nursing Assistant

The Whiddon Group - Wingham Court
06.2007 - 03.2020
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Transported patients between rooms and appointments or testing locations.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Owner / Operator Cleaning Business

Owner-Operator
03.1998 - 08.2001
  • Domestic and contracted commercial cleaning

Team Member

Nanna's Apples Pies
05.1984 - 10.1996
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Observed packing operations to verify conformance to specifications.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Nursing / Physiotherapist Assistant

Community College
Taree, NSW
2007

No Degree -

Gorokan High School
Gorokan, NSW
1981

Skills

  • Store Organization
  • Attention to Detail
  • Display building
  • Product and Service Sales
  • Sales floor organization
  • Creative Thinking
  • Merchandise Receiving and Handling
  • Adaptable and Flexible
  • Organization
  • Exceeding Customer Expectations
  • Engaging with Diverse Customers
  • Friendly and Helpful
  • Honest and Dependable
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Sales expertise
  • Meeting Sales Goals
  • Customer Service
  • Safety and Cleanliness Standards
  • Loss Prevention

Certification

Nursing / Physiotherapy

Family, people, interior design, travel

Happily married and love being a mum to my 2 adult Daughters

Enjoy meeting new people

Love interior design

Love travelling to new places

Timeline

Sales Assistant

Bing Lee
03.2020 - 12.2023

Certified Nursing Assistant

The Whiddon Group - Wingham Court
06.2007 - 03.2020

Owner / Operator Cleaning Business

Owner-Operator
03.1998 - 08.2001

Team Member

Nanna's Apples Pies
05.1984 - 10.1996

Nursing / Physiotherapist Assistant

Community College

No Degree -

Gorokan High School

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Karen Dodds