Karen Doyle
SECRET HARBOUR,WA
Summary
Results-driven professional with a strong work ethic and adaptability, skilled in managing operations and staff training. Expertise in implementing cleaning protocols and optimizing schedules to enhance guest experiences. Committed to maintaining high safety standards and compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
ahs Hospitality
Rottnest Island, WA
11.2024 - 11.2025
- Managed daily housekeeping operations and staff scheduling for optimal efficiency.
- Developed and implemented cleaning protocols to maintain high hygiene standards.
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Coordinated inventory management for cleaning supplies and equipment procurement.
- Conducted inspections to ensure compliance with cleanliness and safety regulations.
- Collaborated with other departments to facilitate seamless guest services experience.
- Resolved guest complaints regarding cleanliness and service promptly and professionally.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Provided guidance and assistance to staff during peak periods or when needed.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Created schedules for staff to ensure adequate coverage at all times.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Implemented new technologies such as automated check-in and check-out systems.
- Organized special events requiring additional staffing or amenities.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
Housekeeping Team Leader
Australian Camp Services
West Musgrave Project, WA
05.2023 - 10.2024
- Assigned tasks to housekeeping staff and monitored performance metrics.
- Conducted inspections of rooms and common areas for cleanliness standards.
- Ensured adherence to established safety procedures by all housekeepers.
- Provided comprehensive training on cleaning techniques and equipment usage for new personnel.
- Managed inventory of supplies, including linens, cleaning agents, and amenities.
- Developed efficient work schedules based on occupancy levels and staffing needs.
- Oversaw daily housekeeping operations to maintain high cleanliness standards.
- Collaborated with other departments to enhance overall guest services and satisfaction.
Housekeeping Supervisor
SODEXO
CLOUDBREAK/JAPUKAYINYA, WA
01.2019 - 01.2023
- Supervision of 22 plus staff – 1800-man camp - Cloudbreak
- Proficient in ACA
- Conducting morning pre starts, warm up and stretches
- Ensuring team members are doing their 3 checks for safety before every task
- Assisting with New Starters to site – Area Inductions, SOP’s, Buddy Up with training
- Interacting with team members in the field
- Daily reports to the Client
- Communicating with Village Manager on daily basis
- Roster coverage is up to date/Forecast
- Conducting audits on rooms ensuring a high standard of cleaning
- Ordering of stock
- Scheduling/Data Entry of Periodical Cleaning – Spring Cleaning, Strip and Seal Common Areas, Changing of Mattress Protectors and Inserts
- Rooms are cleaned/turned over in timely manner after shut downs
- Always adhering to safety and company procedures and policies.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Practiced safe work habits and wore protective safety equipment.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Administrative Assistant
SODEXO
06.2017 - 01.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Housekeeping Attendant
MORRIS CORPORATION/SODEXO
12.2015 - 06.2017
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Cleaning rooms to a high standard
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Kitchen Hand
Briscoes Lunch Bar
Mandurah, WA
09.2013 - 01.2016
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Prepared hot and cold coffee drinks according to customer specifications.
Front End Supervisor
IGA
Old Bridge Halls Head, WA
10.2015 - 12.2015
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Customer Service Cashier
Cost Plus Stores Mandurah
Cost Plus, WA
11.2008 - 10.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Some College (No Degree) -
Eastern Goldfields Shs Education Centre
Goldfields, WASkills
- C Class License
- Infection Control
- Team Leadership
- Verbal and Written Communication
- Professional and Courteous
- Customer Service-Focused
- Decision Making
- Problem Solving
- Policy Enforcement
- Cross-Department Collaboration
- Staff Training and Development
- Team Building
- Conflict Resolution
- Employee Work Scheduling
- Documentation and Reporting
- Complaints Handling
- Standards Compliance
- Excel Spreadsheets
- Data Entry Documentation
- Recordkeeping and Bookkeeping
Certification
- White Card
- C Class Drivers License
- Police Check
- RSA
- First Aid Certificate
References
References available upon request.
Timeline
Executive Housekeeping Manager
ahs Hospitality
11.2024 - 11.2025
Housekeeping Team Leader
Australian Camp Services
05.2023 - 10.2024
Housekeeping Supervisor
SODEXO
01.2019 - 01.2023
Administrative Assistant
SODEXO
06.2017 - 01.2019
Housekeeping Attendant
MORRIS CORPORATION/SODEXO
12.2015 - 06.2017
Front End Supervisor
IGA
10.2015 - 12.2015
Kitchen Hand
Briscoes Lunch Bar
09.2013 - 01.2016
Customer Service Cashier
Cost Plus Stores Mandurah
11.2008 - 10.2015
Some College (No Degree) -
Eastern Goldfields Shs Education Centre