Karen Drake
MORWELL
Summary
Dynamic Administrative Manager with proven expertise at Truck Cosmetic Services, excelling in office management and relationship building. Successfully optimized workflows and enhanced recordkeeping systems, ensuring timely payroll and budget adherence. Adept at multitasking and staff management, fostering a productive environment while delivering exceptional administrative support to executive teams.
Overview
39
39
years of professional experience
Work History
Administrative Manager
Truck Cosmetic Services
07.1998 - 01.2025
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Completed weekly payroll for 4 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping relating to taxation.
Client Services Manager
Telecom Australia
10.1985 - 03.1995
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed a diverse portfolio of clients across various departments, demonstrating adaptability and expertise in catering to specific needs.
- Developed strong relationships with key clients, leading to long-term partnerships.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Education
Bachelor of Science - Sociology/Media And Communications/Statistics
Swinburne University of Technology
Melbourne, VICSkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Relationship building
- Accounting procedures
- Customer service management
- Administrative support
- Scheduling and calendar management
- Recordkeeping and reporting
- Budgeting and expense monitoring
- Hiring and training
- Bookkeeping
- Mail handling
- Developing policies and procedures
- Records management
- Payroll control
Timeline
Administrative Manager
Truck Cosmetic Services
07.1998 - 01.2025
Client Services Manager
Telecom Australia
10.1985 - 03.1995
Bachelor of Science - Sociology/Media And Communications/Statistics
Swinburne University of Technology
Similar Profiles
Saloni DeviSaloni Devi
Salon Assistant at Cosmetic ServicesSalon Assistant at Cosmetic Services
Harminder SinghHarminder Singh
Data Entry Clerk at Express Truck Truck And Trailer Services LlcData Entry Clerk at Express Truck Truck And Trailer Services Llc
Akshat GuptaAkshat Gupta
Technical Project Manager at Daimler Truck Financial ServicesTechnical Project Manager at Daimler Truck Financial Services