Karen Drayton
Altona,VIC
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
28
28
years of professional experience
Work History
Assistant Manager
JPL Group
01.2019 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
JPL Group
02.2007 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized store operations to increase sales and ensure consistent profitability.
Supervisor
Student Union Charles Sturt University
02.1997 - 01.2007
- Oversaw daily operations and performance of staff to ensure efficiency and productivity.
- Managed inventory levels by efficiently ordering stock to meet demand.
- Supervised cash handling operations, ensuring precise and secure transactions.
- Conducted comprehensive stocktakes to ensure inventory accuracy and optimal stock levels.
- Managed customer interactions, providing effective solutions and maintaining positive relationships.
- Ensured proper handling and storage of food to maintain safety and quality standards.
Education
Certificate IV Retail Management -
RII Skill Centre
Certificate III in Business Office Administration -
TAFE NSW Riverina Institute
Wagga Wagga, NSWSkills
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Cash Handling
- Customer relations
- Recruitment
- Staff supervision
- Work Planning and Prioritization
- Loss prevention
- Retail merchandise quality standards
- Verbal and written communication
Hobbies and Interests
Cooking
Cookie Decorating
Timeline
Assistant Manager
JPL Group
01.2019 - 12.2024
Store Manager
JPL Group
02.2007 - 10.2018
Supervisor
Student Union Charles Sturt University
02.1997 - 01.2007
Certificate IV Retail Management -
RII Skill Centre
Certificate III in Business Office Administration -
TAFE NSW Riverina Institute
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