Karen Durkin
High Wycombe,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager - Manufacturing
Safescape
Forrestfield, WA
06.2012 - 12.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Organized special events such as conferences or training sessions for employees.
- Initiated new projects that resulted in increased productivity across all departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Performed troubleshooting on malfunctioning systems when necessary.
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Ensured compliance with safety regulations and standards.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Reviewed completed work orders to ensure quality control measures are followed.
- Established a system to track inventory of spare parts, tools and supplies.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Recommended upgrades or modifications to existing systems based on analysis of data.
- Implemented improved training procedures to better develop new personnel.
- Created and maintained a positive work environment for employees.
- Ensured compliance with company policies and regulations.
- Facilitated communication between senior management and staff.
- Promoted a culture of collaboration within the team.
- Provided technical assistance when needed.
- Fostered positive employee relationships through communication, training, and development coaching.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
- Ensured that deadlines were met by setting realistic goals.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Evaluated individual and team business performance and identified opportunities for improvement.
Garden Centre Assistant
Northam Garden Centre
Northam, WA
02.2011 - 06.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Landscaping and Garden Centre Assistant
McBrides Garden centre and landscaping
Kalgoorlie, WA
03.2004 - 02.2007
- Worked collaboratively with coworkers in order to complete projects efficiently and accurately within set timeframe.
- Performed routine maintenance tasks such as weeding flower beds, pruning trees and bushes, raking leaves.
- Assisted with loading and unloading trucks with materials needed for jobsite activities.
- Properly stored tools and equipment after use so they would be ready for next scheduled job.
- Assisted in the installation of new plants, irrigation systems, hardscapes, outdoor lighting systems.
- Supervised front desk operations, cash handling, transactions and customer service tasks.
- Coordinated maintenance of outdoor displays and landscaping areas surrounding the store.
- Assisted customers with questions about products, services, and pricing.
AQWA Volunteer
AQWA
Hillarys, WA
06.2000 - 11.2002
- Prepared and delivered feed to support nutritional needs of seals.
- Organized enrichment activities to keep animals mentally stimulated and physically active.
- Freed or exercised animals or provided other general care.
- Cleaned enclosures.
Sales Assistant
Liquorland
Perth, WA
01.2000 - 11.2002
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
Dog Grooming
Tafe
01-2008
Diploma - Marine Studies
Fremantle TAFE
Fremantle01-2000
High School Diploma -
Eastern Hills Senior High School
WA01-1998
Skills
- Cross-Functional Teamwork
- Team Leadership
- Strategic Thinking
- Strategic Leadership
- Team Development
Affiliations
- Artist - wood working, painting, garden art.
- Gardening
- Furniture refurbishment
- Interior and exterior design
Accomplishments
- Board Member 2022-23 Association of Rotational Moulders Australasia.
Certification
- Forklift ticket - high risk licence
- Working at heights ticket
References
References available upon request.
Timeline
Manager - Manufacturing
Safescape
06.2012 - 12.2023
Garden Centre Assistant
Northam Garden Centre
02.2011 - 06.2012
Landscaping and Garden Centre Assistant
McBrides Garden centre and landscaping
03.2004 - 02.2007
AQWA Volunteer
AQWA
06.2000 - 11.2002
Sales Assistant
Liquorland
01.2000 - 11.2002
Dog Grooming
Tafe
Diploma - Marine Studies
Fremantle TAFE
High School Diploma -
Eastern Hills Senior High School
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