Karen Edmunds

I currently work for Macedon Shire Ranges Council in the Facilities and Operations working in Gisborne and Woodend.

• Assist with any CRM in the inbox that require any work to be carried out and any one of the 95 facilities around the shire of Macedon I would triage the emails and with the CRM give them to the appropriate person that looked after the facility for them to contact the facility and then organise for one of the trades to attend to quote and repair what is required for the facility.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Handled sensitive information discreetly, maintaining confidentiality at all times.
• Aided colleagues, managers, co coordinators, through regular communication and assistance.
• Processed requisition and purchase orders, attach copies of any relevant invoice/quotes.
• Any purchase orders over any amount of $10,000 would have be sent of to procurement to be authorised for payment.
• Performed administrative duties such as assisting with update of our fleet cars and plant equipment in our FAMS Asset Management system which is located on Tech 1 CIA system
• Assist the Fleet Manager with taking and picking of vehicles to our different sites Kyneton, Woodend and Gisborne.

Reporting to the Community Safety Coordinator, this position is responsible for providing support, including excellent customer experience and administration to the Community Safety and Amenity team, which includes:

• Animal registration and management system
• Local laws, licensing and permits
• School crossing supervisor program

Customer Service / Administration

• Attend to Community Safety and Amenity Support telephone and counter enquiries in accordance with Council's Customer First Commitments.
• Enter Customer Service Requests relating to Community Safety and Amenity support enquiries.
• Work with a Customer Service Unit in developing Council's electronic knowledge base with regards to Community Safety and Amenity Support processes and assist in cross training of Customer Service staff.
• Assist in the generation and analysis of regular reports and statistics regarding the performance of Community Safety.
• Provide general administrative duties including incoming correspondence tracking and processing, word processing, managing databases, filing, photocopying, mail outs and research and background information on various matters.
• Ensure that Council's objective of customer service excellence is reflected in day to day operations by providing responsive, timely and high quality follow-up to enquiries, service requests and complaints from all customers.
• Generate relevant correspondence for signature of Manager Community Safety and Amenity, Community Safety Coordinator.

Animal Registration System

• Support Councils Animal Registrations and management service in accordance with its legislative requirements under the Domestic Animals Act 1994 and in accordance with adopted policies and procedures.
• Ensure Council's Animal Registration database is accurate and up to date including entering new registrations, accurately recording animal and owner details and process payment of fees.
• Prepare and distribute Responsible Pet Ownership packs.

Licensing and Permits

• Entering data and processing Accessible Parking permits as per the Victorian Accessible Parking Permit Scheme.
• Enter data and make assessments of Local Laws permit Applications and maintain all information is true and correct.
• Generate monthly renewal reports for all licensing applications and distribute.

School Crossing Supervisor Program

• Assist with the management of the School Crossing Supervisor program, including phone calls, diary entries and service requests.

• Triage calls to insurance clients for claims lodged onto BuildPro system.
• Speak to insurance companies
• Westpac/Bank of Melbourne
• Comminsure/BT Financial
• RACQ
• Youi
• Allianz
• Hollards
• Crawfords
• Send emails for make safe and restorations
• Speak to assessors and book appointments using assessors calendars
• Contact Insured to get details on damage to property
• Do the 3 point privacy check
• Create new job
• Follow up on when have trades people to attending
• Raise purchase order's for trades/supplies to attend
• Follow up with trade's, with completion of job,
• Follow up for Temporary Accommodation for insureds, if the property has been deemed unlivable
• Follow up with trade once job has been completed for invoice
• Update Insurance companies portal with information obtained by trade's and insured regarding there claim
• Follow up with insured once job has been completed so see if make sure satisfied the restoration work that had been done that the insured is satisfied with the results.

• Carried out day-day-day duties accurately and efficiently.
• Provide administrative support for all duties for the Operations Centre for City Services.
• Using in house systems such as Authority, Services CRM, Merit, Fleet Manager, Fuel Manager and Info Vision.
• Working on the Food and Garden Waste Project for the residents of the Banyule City Council.
• Contact residents and business with regard to the Green Waste Bins and the size of the rubbish bin for your general waste and explaining the items you can add to your Green Waste bin and also giving the residents a caddy bin so they can put the Green waste from the caddy into the Green Waste bin.
• General administration duties as required.

• Data Entry entering details from work orders that had been created for storm damage on residents property.
• Close of work orders once job had been completed.
• Liaise with residents to update information.
• Liaise with staff on work orders.

• Using Pathway and Trim to see in residents have acquired a building permit for there swimming pool/spa.
• Sending letter by email to resident
• Checking in the Name and Address register to see the details match to the owner of the property.

• Notice to Comply letters
• EPA letters
• Bulk waste permits
• Infringements
• Using Authority and ECM Technology one
• Easy Post mailroom

• Answering of phone calls
• Emailing messages to duty planner
• Emailing messages to the planner
• Transferring calls to the planner who is working on the plans
• Administration duties as required.

• Answer Customer queries
• Speak to conveyancer with Land Information Certificate updates
• Update details from Notice of Acquisitions
• Returned mail check address
• Update the Name and Address register
• Email out rate statements
• Email out rate notices

• Answer phone queries
• Raise CRM
• Entering of Permits
• Disable
• Parking
• Yearly parking permits
• Residential Parking permits
• Business Permits
• Food Permits

• Answer phones
• Animal Registrations
• Internal reviews for parking infringements
• Speaking to school crossing supervisors
• Raise CRM for jobs from the out of hours register
• Check with residents on address of there animals if they have moved premises.
• Refunds for overpayment of animal registration
• Animal registrations done on line through the epathway portal
• Mail return to sender seeing if we can locate if different postal address
• Update of Name and Address register.
• Dog attack queries
• Livestock that have escaped there owners land requiring an officer to attend.
• Organising the pick up of stray cats and dogs to find there owners.
• Checking of invoices from vets to match them with our information in our CRM.
• Daily mail

• Daily tasks:
• Answering Customer Queries
• School Crossing cover speaking to crossing supervisors
• Animal Registrations
• Internal Reviews on infringements
• Answering customer queries at front counter
• Raising CRM for jobs for the Officers to attend
• Dog attacks
• Litter
• Residents queries regarding trees being chopped down
• Entering information and printing Disable Permits

• Checking on litter on and around private property, vacant land, parks.
• Checking on building sites to make sure builders are adhering to the Building Act.
• Checking building sites to make sure the rubbish and waste have been placed in there bins and the lids are closed so no rubbish can blow away or the residents are unable to empty there rubbish in the bin.
• Checking on information regarding people emptying there own litter in the bins at the local shopping centre from Manor Lakes and issuing fines.
• Litter found with id sending letters to ask for an explanation as to how and why the rubbish appeared either on the side of a road or in a park or vacant land.

• Checking on Litter that has been dumped on either private or vacant land.
• Checking Litter for id to see if we have id.
• Raising CRM if any litter is required to be done by the depot.
• Taking photos to be uploaded in Objective of litter found on and around where the area with a time and date as proof.
• Checking on unsightly property.
• Checking on any abandon vehicles that have been reported by the residents as the vehicle may have been dumped or burnt or broken down.

• Entering of information for inspectors who had been out to look at sites that regarding stages of building to make sure they are meeting all the standards of the Building Act.
• General Administration tasks answer phone calls, book inspections general queries regarding Building requirements.
• Contact inspectors who visit sites on our behalf as the properties are in country areas that our inspectors do not visit.

• Checking on Building sites to make sure they are complying to council's rules and regulation's through the Building Act Regulations and Legislation of 2015.
• Checking that any litter that has been left on the nature strip and on building sites have been left in a clean and tidy manner.
• Issuing infringements and warnings for not adhering to looking after the building site.
• Field duties and Administrative duties including uploading any fines into Pinforce on a daily basis.

• Answering of Customer Queries.
• Registration of Animals.
• Processing and Issuing of Parking and Disability Permits.
• Processing of all infringements, Animals, Building, Parking.
• Raising of all Customer Requests.
• Printing of all Infringement letters for overdue fines.
• Void infringements.
• Import of information from Vic Roads.
• Taking calls for animals that are injured or stray's from residents.

• Updating the name and address register.
• Checking address on return mail.
• Rates inquiry and updating any details in authority one.
• Any change of names and address received in the mail.
• Entering details of any Acquisition/Disposition of properties.